Kwanele Bongoza
IT TECHNICIAN
East London
Summary
Confident Computer/Network Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Administrator
EandM Accounting and Tax
10.2022 - 03.2024
- Developed effective improvement plans in alignment with goals and specifications.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Generated reports to suggest corrective actions and process improvements.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Established and organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained database systems to track and analyze operational data.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, arranged, and input information into database system.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
IT technician
Baxoleni Engineering
01.2022 - 09.2022
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Streamlined IT support processes, resulting in increased productivity within our department.
- Installed, configured and maintained computer systems and network connections.
Marketing
E&M Office Automation
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Collaborated with marketing teams to develop marketing materials for campaigns.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Ever since Joining, our company sales increased by 10%
- I had target of 30 calls per day while doing other activities as well but I achieved all them.
Junior Technician
E&M Office Automation
10.2019 - 04.2021
- Tested systems, noting issues and completing preventive maintenance.
- Checked, repaired and repacked survival equipment to meet specifications.
- Installed well-functioning LAN/WAN and managed servers and IPs.
- Troubleshoot hardware and software issues per day, in person, remotely and via telephone.
- Assisted help desk customers by troubleshooting computer-related issues such as virus removal, password resets, email setup and software installs.
- Assisted all of our customers about 20 of them in different cities.
Sales Representative and Administrator
Bellanathi
10.2013 - 01.2014
Education
Information Technology - Information Technology
BOSTON CITY CAMPUS
East London, South Africa 01.2011 - 04.2014
Skills
GOOD COMMUNICATION
AI SOFTWARES
CANVA
WORDPRESS
HOSTWINDS
QUICKBOOKS
DOCUCLIPPER
IMAP & POP SETTINGS
SARS
SIMPLEPAY
DOCUPASSER
CIPC
PROBLEM SOLVING
GOOD COMMUNICATION
Availability
Immediately
It Duties And Experience
- Desktop support
- Office automation
- Email setup (POP & IMAP)
- Network support
- Router configuration
- Printer setup and printer driver installations
- File uploads Zoho docs (online file sever) and spreadsheet reports
- Ms office setup
- PC trouble shooting
- Virtual/Cloud server set-up
- Digital Archiving
- Domain hosting
- Website Design
- Fibre installation and setup
Administrative Experience
- Direct interaction with clients
- Request Monthly Bank Statements
- Request Monthly Payroll Changes
- Convert Bank Statements on different softwares
- Upload the bank statements on Quickbooks and make sure all the information matches the bank statements for the Accountants to prepare the financials
- Prepare monthly payrolls for Client's employees
- Get the Payroll files for Filling and for SARS submissions
- Prepare Accountant letterhead
- Prepare all the client information and store them on Google drive on a daily basis
- Data Capturing, capture all the clients, invoices, bank statements, correspondence and other valuable documents
- CIPC : Company Registration, Company Re-instatement, Annual Filling, Company certificates etc.
Marketing Sales Experience
- Telemarketing - I would generate leads online, call and organize meetings to convince them on why they should be with the companies I worked for
- Digital Marketing - Meta Business Suite for Facebook and Instagram Ads
- Email Marketing - Automations for email Marketing
- Search Engine marketing - Make the Website more visible on search engines like google
Physical Address
23 Tshatshu Lane, Lolo Park, Bhisho, 5605
Cell Number
065 813 6107
Personal Information
- ID Number: 910918 6324 08 3
- Date of Birth: 09/18/91
- Gender: Male
- Driving License: No
- Marital Status: Single
- Religion: Christian
Health Status
Good
References
- Principal Bisho High school, MRS Majorman, 040 639 2662
- MISS Chantelle, Manager Bosston City Campus, 043 743 7624
- MR Nkosinathi, Bellanathi, 063 4931309
- Andile Msusa, E&M ACCOUNTING & TAX, 071 783 2010 / 081 3284121
- Baxoleni Engineering Pty Ltd, Ciki Caleni, 078 413 9051
Timeline
Administrator
EandM Accounting and Tax
10.2022 - 03.2024
IT technician
Baxoleni Engineering
01.2022 - 09.2022
Junior Technician
E&M Office Automation
10.2019 - 04.2021
Sales Representative and Administrator
Bellanathi
10.2013 - 01.2014
Information Technology - Information Technology
BOSTON CITY CAMPUS
01.2011 - 04.2014
Marketing
E&M Office Automation