Kwand Simelane
Service Advisor
Pongola
Summary
Dynamic customer service professional with a proven track record at Clicks Group Limited, excelling in cash handling and promoting store loyalty programs. Known for exceptional problem-solving and communication skills, consistently enhancing customer satisfaction and streamlining processes to achieve high service ratings. Reliable team player dedicated to delivering outstanding shopping experiences.
Developed excellent customer service and cash management skills in fast-paced retail environment. Looking to transition into new field where strong interpersonal skills and attention to detail are valued. Ready to bring high level of accuracy and efficiency to new role.
Experienced with customer service, ensuring positive shopping experiences through friendly interactions. Utilizes strong organizational skills to manage cash and maintain store appearance. Knowledge of point-of-sale systems and inventory management.
Overview
8
8
years of professional experience
1
1
Language
Work History
Shop Cashier
Clicks Group Limited
02.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to positive teamwork dynamics through clear communication with colleagues and proactive problem-solving strategies.
- Adhered to strict safety guidelines when handling money or sensitive personal information from customers during transactions.
- Handled returns, exchanges, and refunds professionally, ensuring customer satisfaction while adhering to store policies.
- Maintained knowledge of current sales and promotions, effectively communicating this information to customers as applicable.
- Trained new employees on cash register procedures and company policies for smooth integration into the team.
- Streamlined the checkout process for increased efficiency and improved customer experience.
- Promoted store loyalty programs to customers by explaining benefits and signing up interested individuals.
- Managed high volumes of transactions during peak hours without sacrificing speed or quality of service.
- Assisted customers with product information, locating items, and resolving issues to ensure a positive shopping experience.
- Maintained a clean and organized cashier area, contributing to a pleasant store atmosphere.
- Counted cash drawer at the start and end of each shift, ensuring accuracy in all financial transactions.
- Assisted with purchasing decisions and located merchandise for customers.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Service Associate
Clicks Group Retailers
05.2023 - 01.2025
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Unloaded, loaded, and stocked merchandise.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Implemented and developed customer service training processes.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Created and maintained detailed database to develop promotional sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
No Degree -
Ophongolo High School
Pongola, South Africa 04.2001 -
Skills
Bagging and packaging
Cleanliness and hygiene
Patience and empathy
Stock replenishment
Cash register maintenance
Cash handling expertise
Reliability and punctuality
Basic math proficiency
Handling returns and exchanges
Professionalism and courtesy
Workplace safety practices
Merchandising
Cash drawer balancing
Cross-selling strategies
Loss prevention awareness
Price verification
Store policy adherence
Promotion and discount strategies
Receipt issuing
Barcode scanning
Point of sale systems
Gift wrapping services
Check cashing procedures
Upselling strategies
POS system proficiency
Product promotion
Customer assistance
Customer service
Problem-solving
Price checking
Customer service excellence
Time management
Loss prevention strategies
Problem-solving abilities
Team leadership
Honest and dependable
Multitasking
Cleaning and sanitizing
Customer satisfaction
Multitasking Abilities
Cash management
Product restocking
Creative thinking
Verbal communication
Excellent communication
Reliable and responsible
Timeline
Service Associate
Clicks Group Retailers
05.2023 - 01.2025
Shop Cashier
Clicks Group Limited
02.2017
No Degree -
Ophongolo High School
04.2001 -
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