Kutlwano Annaline Rapoo
Guest Relations
Rustenburg
Summary
At Marataba Safari Lodge, I excelled as a Guest Relations Liaison, enhancing guest satisfaction and efficiently managing complaints. My proactive approach prevented potential conflicts, and my expertise in Microsoft Office and reservation management streamlined operations. Skilled in both interpersonal communication and technical tasks, I significantly contributed to creating memorable guest experiences.
Overview
8
8
years of professional experience
Work History
Guest Relations Liaison
Marataba Safari Lodge
10.2016 - Current
- Collaborated with lodge departments to ensure seamless guest experiences during their stay.
- Resolved customer issues swiftly, ensuring satisfaction through effective inquiry management.
- Ensured cleanliness and order in checkout zones by maintaining floors, disposing of trash, and sanitizing surfaces.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Mitigated potential conflicts by proactively identifying areas of concern before they became problematic for guests.
- Maintained comprehensive knowledge of all lodge offerings and local attractions to provide informed recommendations to guests.
- Managed communication between guests and lodge staff, facilitating prompt resolutions to any issues that arose during stays.
Education
High School Diploma -
Tshwane North College
Soshanguve, South Africa 04.2001 -
Skills
Guest satisfaction
Microsoft office
Complaint handling
Reservation management
Computer skills
Customer service
Guest relations
Payment processing
Food and beverage area setup
Room charging
Cash handling experience
Teamwork and collaboration
Calm and professional under pressure
Timeline
Guest Relations Liaison
Marataba Safari Lodge
10.2016 - Current
High School Diploma -
Tshwane North College
04.2001 -