Kutlwano Khoza
Katlehong
Summary
Dynamic sales and customer service professional with extensive experience across diverse industries, including insurance, telecommunications, and aviation. Proven track record of consistently exceeding sales targets, securing new clients through strategic prospecting, and delivering exceptional customer experiences. Adept at implementing CRM systems, managing client relationships, and resolving complex issues with critical thinking and adaptability. Skilled in sales strategy development, problem-solving, and high-pressure performance while maintaining a commitment to excellence. Seeking to leverage expertise in sales and customer engagement to drive business growth and foster long-term client relationships.
Overview
4
4
Languages
10
10
years of professional experience
Work History
New Business Specialist
Fidelity ADT
Midrand, South Africa
07.2024 - 05.2026
- Achieved and surpassed monthly sales targets, earning recognition as a top performer within the team.
- Consistently achieved or surpassed sales targets.
- Secured new clients through targeted prospecting and networking.
- Developed engaging sales pitches to promote products and services of the company.
- Conducted cold calls to potential customers to generate interest in products. to build lead database.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Provided after-sales support to clients, resolving issues efficiently and maintaining positive business relationships.
- Enhanced customer satisfaction through friendly service interactions.
- Collected customer feedback on products and services, driving informed improvements and innovations.
- Followed brand guidelines to provide a consistent customer experience.
Sales Consultant (SALES PROFESSIONAL)
Telesure Investment Holdings (Auto and General)
Dainfern, Johannesburg, South Africa
05.2023 - 05.2024
- Analysed customer insurance needs to recommend appropriate policies for optimal coverage.
- Investigated various insurance coverage and premium options to deliver tailored recommendations that align with client objectives.
- Quoted comprehensive insurance policies tailored to meet specific client needs.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Maintained extensive knowledge of insurance products to provide detailed specifications to customers.
- Negotiated policy terms and conditions on behalf of clients, securing advantageous deals.
- Contacted potential clients weekly to assess their insurance needs and identify suitable options.
Lead Admin
Telesure Investment Holdings (Auto and General)
Dainfern, Johannesburg, South Africa
07.2021 - 04.2023
- Implemented CRM systems to track leads, follow-ups, and sales conversions.
- Managed client diary schedules, booking appointments, scheduling meetings, and coordinating workload effectively.
- Acted as the first point of contact for clients regarding opportunities by managing emails, responding to phone calls and managing PR.
- Contacted clients to gauge interest in obtaining insurance quotes from our company.
- Addressed client objections during sales discussions to facilitate understanding.
- Developed excellent rapport with custom builders to expand opportunities for growth.
- Mentored and coached clients on key topics in the insurance industry.
Cabin Crew
South African Airways
Kempton Park, South Africa
11.2019 - 02.2021
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Maintained standby status for immediate deployment as a cabin crew member on domestic, regional, and international flights.
- Administered first aid and medical assistance to passengers in need, maintaining calm and professionalism in emergencies.
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Engaged as part of South African Airways' emergency plan during recent strike, providing support and maintaining service continuity.
- Responded to passenger needs by distributing comfort items during flights, enhancing overall passenger experience.
Sales Rep (Temp Position)
Cell C
Midrand, South Africa
09.2017 - 10.2017
- Utilised strong communication and time management skills to consistently exceed sales targets.
- Met sales targets through proactive promotion and excellent customer service.
- Expanded customer base through new customer acquisition and by identifying needs for tailored product offerings.
- Delivered exceptional customer service, resolving queries and complaints swiftly to maintain high satisfaction levels.
- Negotiated customer pricing within guidelines to secure competitive margins.
- Processed customer returns efficiently at the service desk., refunds and exchanges at customer service desk.
Sales Consultant
Makro
Roodepoort, South Africa
10.2016 - 03.2017
- Met sales targets through proactive promotion and excellent customer service.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Assisted customers with a wide selection of products and services.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Processed customer returns efficiently at the service desk., refunds and exchanges at customer service desk.
- Oversaw stock levels on the shop floor to ensure availability. on the shop floor, restocking items to maintain optimal inventory.
- Organised and maintained shelves to promote an appealing shopping environment., clean and organised through visual merchandising.
- Engaged with suppliers during deliveries, checking goods received against orders placed.
Education
NVQ Level 3 - Education
TEFL Certificate
Johannesburg01-2025
Crew member licence - Safety and Emergency Procedures Training, Aviation Medicine, Inflight Service
South African Airways
Kempton Park, GP01-2019
Journalism - Radio and Print Media
Midrand Graduate Institute/Jeppe College of Commerce and Media
Midrand, GP01-2015
National Senior Certificate (NSC) - English, Afrikaans, Life Orientation, Mathematics Literacy, Life Science, History, Geography
Glenvista High School
Johannesburg South, GP01-2011
Skills
- Sales strategy development
- Excellent Customer Service
- Customer focused
- Proficient in Microsoft Office
- Problem-solving
- Critical Thinking
- Adaptability
- High-Pressure Performance
- Teamwork
- Delegation
- Excellent communication
- Interpersonal Skills
- Calm under pressure
- Willingness to learn
- Commitment to excellence
- Creative Skills
Languages
English
Proficient
C2
Afrikaans
Elementary
A2
Chinese (Cantonese)
Beginner
A1
Korean
Beginner
A1
Accomplishments
- RCL in High School
- Captain of basketball Team
- Co – Captain of High School Swimming Team
- Class captain (Team Leader for three years)
Personal Information
Age: 33
Custom
- Actively involved in Church, Old Age Homes, Orphanages
- Very well-travelled and enjoy the outdoors and taking Road Trips
- Love Travelling
- Tutoring Special Needs Kids in English
- Actively involved in uplifting under privilledged communities
Timeline
New Business Specialist
Fidelity ADT
07.2024 - 05.2026
Sales Consultant (SALES PROFESSIONAL)
Telesure Investment Holdings (Auto and General)
05.2023 - 05.2024
Lead Admin
Telesure Investment Holdings (Auto and General)
07.2021 - 04.2023
Cabin Crew
South African Airways
11.2019 - 02.2021
Sales Rep (Temp Position)
Cell C
09.2017 - 10.2017
Sales Consultant
Makro
10.2016 - 03.2017
NVQ Level 3 - Education
TEFL Certificate
Crew member licence - Safety and Emergency Procedures Training, Aviation Medicine, Inflight Service
South African Airways
Journalism - Radio and Print Media
Midrand Graduate Institute/Jeppe College of Commerce and Media
National Senior Certificate (NSC) - English, Afrikaans, Life Orientation, Mathematics Literacy, Life Science, History, Geography
Glenvista High School