Kutlwano Diholo
HR And Payroll Officer
Johannesburg ,GP
Summary
Dedicated Human Resources professional bringing 3 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
HR Executive
Citiq Prepaid
Johannesburg
02.2019 - Current
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Provided guidance and consultation to district managers to identify strategies to meet short and long-term business needs.
- Created and implemented safety protocols to successfully reduce workplace incidents Number%.
- Drafted and implemented policies, procedures and employee handbook for over Number employees.
- Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
- Recruited and hired Number key leadership positions to strengthen management team.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
Call Center Representative
Citiq Prepaid
Johannesburg
05.2017 - 02.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted Number customers in average Timeframe by answering questions, responding to inquiries and handling telephone requests.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Call Center Customer Service Representative
Aegis
Johannesburg
05.2016 - 05.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Higher Certicate - Secretarial Studies And Office Administration
Rosebank College
Braamfontein 04.2016 - 12.2016
Higher Certificate - Business Administration And Management
Damelin
Braamfontein 02.2019 - 12.2020
Bachelor Of Business Management - Business Management
Damelin
Braamfontein 04.2021 - Current
Skills
Human resources team leadership
Staff recruitment
Employee retention
Learning management
Training programs
Recruitment strategies
Policy and procedure adherence
Payroll coordination
Personnel files
New employee training
Personnel recruitment
Labor relations
Benefits administration
Performance Appraisals
Timeline
Bachelor Of Business Management - Business Management
Damelin
04.2021 - Current
HR Executive
Citiq Prepaid
02.2019 - Current
Higher Certificate - Business Administration And Management
Damelin
02.2019 - 12.2020
Call Center Representative
Citiq Prepaid
05.2017 - 02.2019
Call Center Customer Service Representative
Aegis
05.2016 - 05.2017
Higher Certicate - Secretarial Studies And Office Administration
Rosebank College
04.2016 - 12.2016