SEO
Kutloano Thinane
Sales Consultant
Summary
Driven Sales Agent with a proven track record at Kgosatsana Trading Solutions, excelling in upselling strategies and building rapport to enhance customer satisfaction. Mastered strategy development and social media marketing, achieving top performer status by consistently surpassing sales targets. Skilled in transforming customer interactions into sales opportunities, ensuring a significant growth in revenue. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
11
11
years of professional experience
Work History
Sales Agent
Kgosatsana Trading Solutions
Johannesburg
02.2017 - 05.2024
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Conducted market research to identify trends and opportunities for increased sales growth.
Customer Care Representative
London School of Investment
06.2013 - 11.2016
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Communicated with clients regarding account services, statements, and balances.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Education
No Degree - Digital Marketing
CURSA
ONLINE 04.2001 -
No Degree - Negotiation Skill, Customer Service And Sales
ILearn
Johannesburg, South Africa 04.2001 -
Skills
Paperwork Processing
Upselling strategies
Objection handling
Networking
Sales Presentations
Sales Strategies
Cold-calling
Social Media Marketing
Customer Assistance
Product Demonstrations
Strategy Development
Paperwork Processing
Software
Social Media Marketing
Email Marketing
CRM Systems
"In my sales and customer care role, I utilized Salesforce to manage customer interactions, track sales progress, and analyze customer data. I leveraged key features such as:
- Contact and account management: I maintained accurate customer records, including contact information, account history, and sales interactions.
- Sales pipeline management: I tracked leads, opportunities, and sales stages to ensure effective pipeline management and accurate forecasting.
- Customer engagement: I used Salesforce to log customer calls, emails, and meetings, ensuring seamless communication and issue resolution.
- Reporting and analytics: I generated reports and analyzed customer data to identify trends, optimize sales strategies, and enhance customer satisfaction.
By harnessing the power of Salesforce, I was able to streamline sales processes, enhance customer relationships, and drive revenue growth. I successfully managed a large customer portfolio, resulting in [45%] increase in sales and [80%] improvement in customer satisfaction ratings."
Timeline
Sales Agent
Kgosatsana Trading Solutions
02.2017 - 05.2024
Customer Care Representative
London School of Investment
06.2013 - 11.2016
No Degree - Digital Marketing
CURSA
04.2001 -
No Degree - Negotiation Skill, Customer Service And Sales
ILearn
04.2001 -