Kutloano Thinane

Driven Sales Agent with a proven track record at Kgosatsana Trading Solutions, excelling in upselling strategies and building rapport to enhance customer satisfaction. Mastered strategy development and social media marketing, achieving top performer status by consistently surpassing sales targets. Skilled in transforming customer interactions into sales opportunities, ensuring a significant growth in revenue. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

"In my sales and customer care role, I utilized Salesforce to manage customer interactions, track sales progress, and analyze customer data. I leveraged key features such as:

- Contact and account management: I maintained accurate customer records, including contact information, account history, and sales interactions.
- Sales pipeline management: I tracked leads, opportunities, and sales stages to ensure effective pipeline management and accurate forecasting.
- Customer engagement: I used Salesforce to log customer calls, emails, and meetings, ensuring seamless communication and issue resolution.
- Reporting and analytics: I generated reports and analyzed customer data to identify trends, optimize sales strategies, and enhance customer satisfaction.

By harnessing the power of Salesforce, I was able to streamline sales processes, enhance customer relationships, and drive revenue growth. I successfully managed a large customer portfolio, resulting in [45%] increase in sales and [80%] improvement in customer satisfaction ratings."