Kutelani Sigidi

· Management of Performance Management Division.

· Provide advice to the Accounting Officer about legislation governing Performance Management System.

· Management of overall institutional monitoring and evaluation (M&E) function.

· Development of service delivery and budget implementation plan and align it with budget IDP and organizational structure.

· Development of performance management system framework and policy.

· Cascading of performance management to all employees.

· Compilation of quarterly organizational performance reports and submit it relevant authorities.

· Development of performance scorecards and municipality annual reports.

· Development of performance agreements for Section 57 Managers (Senior Managers).

· Facilitate institutional strategic planning sessions and compile reports.

· Development of institutional strategic objectives and key performance indicators.

· Liaison with, strengthening and provision of support to governance structures such as Local Aids Council, Hospital Board, Clinics and Health Centre Committees.

· Liaison with Health and Social Development organization and other relevant structures that operates within a particular district.

· Assisting the provincial office with the media and communications activities including management of departmental projects and functions.

· Contributing to building the good image of the institution and the department.

· Advising institutional management and making strategic interventions on service delivery problems and communicating such to the departmental communication unit.

· Conduct customer satisfaction survey.

· Manage, address, and respond to customer complaints whilst ensuring adherence to Batho-Pele standards.

· Event Management and editing institutional newsletter.

· Spokesperson of the institution.