Kurt Edward
JOHANNESBURG
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Managing Director
Cash Crusaders Sunward Park
01.2018 - 12.2022
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored and coordinated workflows to optimize resources.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies and inventory shrinkage.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Prepared annual budgets with controls to prevent overages.
Operations /Regional Manager
Cash Crusaders Franchising
03.2009 - 12.2017
- Provided support to Franchisees with focus on increasing market share and profitability.
- Identified under-performing stores, and implemented change within management and stores local strategies.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Engineered effective inventory management strategies and loss prevention initiatives to keep shrink below 5%.
- Improved customer experience by creating custom showrooms across retail locations.
- Established and maintained operational standards for 86 locations.
- Modernized over 15 facilities by implementing national facility enhancement programs.
- Company policies, procedures and best retail practices
- Ensure implementation of Key Head Office strategies and initiatives
- Supervised staff to optimize brand expansion initiatives and productivity.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel (6) whom reported directly to me.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Onboarded new employees with training and new hire documentation.
General Store Manager
Cash Crusaders Alberton
01.2003 - 02.2009
- To achieve annual sales budget through meeting and exceeding daily and monthly budgets by motivating Sales team
- To manage and control financial aspects of daily running of store with sole focus on overall profitability
- To adhere and implement operational Standards with regards to merchandising of specific categories in line with standards set out by Head office
- To control stock management and minimize stock losses through monthly stock audits
- Focus on customer service and resolve customer complaints
- To build excellent relationships with all relevant suppliers and customers
- Effectively control and manage Human Resources through recruitment of staff, inclusive of shift roster planning
- To inspire / motivate and develop staff through continuous training with focus on product knowledge.
Education
Matric Certificate -
Alberton High School
Gauteng12.2002
Skills
- Client Relationships
- Team Collaboration
- Operations Management
- Hiring and Onboarding
- Inventory Tracking and Management
- Business Development
- Problem-Solving Skills
- Performance Monitoring and Evaluation
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Upper intermediate (B2)
Timeline
Managing Director
Cash Crusaders Sunward Park
01.2018 - 12.2022
Operations /Regional Manager
Cash Crusaders Franchising
03.2009 - 12.2017
General Store Manager
Cash Crusaders Alberton
01.2003 - 02.2009
Matric Certificate -
Alberton High School
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