Kumrasen (Gordon) Govender
Production Coordinator
Durban,KZN
Summary
Resourceful and diverse revenue producer with vast skills and abilities that span more than 22 years in sales, manufacturing and operations. I have the ability to establish long-term and lucrative relationships with customers and suppliers. Interpersonal and articulate, able to purse initiatives that capitalise on strengths and opportunities. I believe in a holistic approach and working together to achieve the objective at hand, ensuring its sustainability which can only be achieved by working together to do small actions every day that make a real difference.
Overview
24
24
years of professional experience
Work History
Production Coordinator - Point of Purchase
Hirt and Carter
Durban, kZN, South Africa
03.2018 - Current
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing overall team performance and output quality.
- Created and maintained detailed reports and schedules of all production tasks.
- Reviewed in-house stock to determine materials availability for production jobs.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
- Reduced material waste and improved sustainability through diligent inventory management.
- Liaised with production manager, suppliers and vendors to support production needs.
- Enhanced production efficiency by streamlining processes and optimizing workflows.
- Addressed potential bottlenecks proactively before they escalated into major issues impacting project timelines or budgets.
- Facilitated smooth transitions between production phases, ensuring minimal downtime for equipment setup.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Service Manager
Euro Corrugated (Corruseal Group)
Durban, kZN, South Africa
01.2014 - 02.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Generated customer satisfaction surveys to analyze results into action plans.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Production Coordinator - Point of Purchase
Hirt and Carter
Durban, kZN, South Africa
08.2011 - 12.2013
- Monitored and tracked progress of all production tasks for on-time delivery.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Developed and maintained efficient production processes and procedures.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Managed inventory and supply chain functions for production materials and equipment.
- Liaised with production manager, suppliers and vendors to support production needs.
Sales Representative
Dawn Distribution (WHD) (Pty) Ltd
Durban, kZN, South Africa
03.2009 - 07.2011
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Established new accounts through cold calling and personal visits to potential customers.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Monitored competitor activities to maintain competitive advantage.
- Developed and implemented sales strategies to increase revenue.
Administrative Manager
Hostmann – Steinberg S.A. (Pty) Ltd
Durban, kZN, South Africa
01.2003 - 02.2009
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
Stock Controller
Nampak Carton and Labels
Durban, kZN, South Africa
01.2000 - 12.2002
- Determined and performed appropriate adjustments of authorized stock levels.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Performed inventory control, such as counting, and stocking merchandise.
- Alternated goods in inventory by observing first-in and first-out approach.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
High School Diploma -
Kharwastan Secondary School
Durban, South Africa 11.1999
Skills
- Project Management
- Schedule Coordination
- Workflow Coordination
- Efficiency optimization
- Workflow Management
- Production Scheduling
- Task Delegation
- Materials Management
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
Timeline
Production Coordinator - Point of Purchase
Hirt and Carter
03.2018 - Current
Customer Service Manager
Euro Corrugated (Corruseal Group)
01.2014 - 02.2018
Production Coordinator - Point of Purchase
Hirt and Carter
08.2011 - 12.2013
Sales Representative
Dawn Distribution (WHD) (Pty) Ltd
03.2009 - 07.2011
Administrative Manager
Hostmann – Steinberg S.A. (Pty) Ltd
01.2003 - 02.2009
Stock Controller
Nampak Carton and Labels
01.2000 - 12.2002
High School Diploma -
Kharwastan Secondary School
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