Customer service Interaction with clients Quotations Emails and telephonic Filing Basic HR Taking calls when receptionist is otherwise occupied All credit applications ensured complete prior to forwarding to regional controller Trade references and other attachments to application to be completed CUSTOMER CARE Customers received in appropriate manner Communicate in polite and professional manner Courteous telephone manner maintained at all times Fully understand the store / business structure and team members employed OTHER WORK RELATED DUTIES: Working on SAP System Familiar with dispatch and receiving Familiar with invoicing picking slips Stock checks conducted Conducting stock returns Sales
Compliance Officer
Alumo Energy (Pty) Ltd
08.2023 - Current
Maintained up-to-date knowledge of current and emerging compliance regulations.
Responded to employee inquiries regarding compliance regulations and procedures.
Developed and maintained compliance database, tracking all compliance activities and documents.
Prepared and submitted regulatory filings in timely manner.
Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
Identified, investigated and documented compliance violations and recommended corrective measures.
Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
Investigated and documented all violations of compliance regulations to determine necessary improvements.
Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
Developed and maintained system for tracking and reporting compliance violations.
Sales Support Administrator
Alumo Energy (Pty) Ltd
01.2023 - 08.2023
Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
Enhanced customer satisfaction with prompt and accurate order processing.
Monitored inventory levels, coordinating replenishment orders when necessary to avoid stockouts.
Prepared regular reports on sales performance metrics, identifying areas for improvement and growth opportunities.
Boosted sales by providing effective administrative support to the sales team.
Supported the onboarding of new sales team members, facilitating their integration into the team smoothly.
Debtors Clerk
AutoZone Holdings (PTY) LTD
01.2016 - 01.2018
DEBTORS CONTROL Collections and processing of all payments Follow up timeously on payments (telephonic and visits) Debtor's queries handled Age analysis followed up daily Journals prepared for regional controllers to process All activities done in line with relevant procedures CASH MANAGEMENT Receipting of all COD payments daily Banking done daily (Cash, COD, Debtors) Banking reports compiled and sent to CDC daily Cash book queries sorted on a monthly basis All activities done in line with relevant procedures BOOK KEEPING Controlling and balancing Imprest and Petty cash books Buy-outs captured immediately and accurately Cheques issued for branch creditors payments and purchases Imprest, Petty-cash and buy-out recons done monthly All activities done in line with relevant procedures GENERAL ADMIN Stationary ordered and controlled Branch filing up to date All / other branch administrative duties performed Relieving cashiers when required
Education
No Degree - Fitter AIDE
PMI Technical
Kuruman, South Africa
04.2019
Skills
My hard working, organized, dependable, sociable, openness, and highly motivated qualities are attributes to my ability to associate well with people of different cultures, beliefs, and personalities
Organization skills
Telephone skills
Customer/Client relations
Customer and client relations
Scheduling
Administrative Support
Document Management
Academic Details
Hoerskool Staatspresident C.R Swart, 2015, Matric - Bachelors Admission, SDC Consult, Customer Service, Personal Assistant, 2022, Customer Service & Personal Assistant Training
Transferable Skills
MS Word, MS Power point, MS Outlook, MS Excel, my ability to communicate well with different people on the phone and face to face at a working environment., writing memorandums and letters at a working environment and drafting emails, meeting agendas and general notes, my ability to speak, write and present myself fluently and immaculately has enabled me to have good interpersonal relations with different people
Draftsman at Peng Sour Construction Co., Ltd _(Project: Road Rehabilitation and Construction )Draftsman at Peng Sour Construction Co., Ltd _(Project: Road Rehabilitation and Construction )
Finance and Operations Consultant at Somdevelopment Construction & Daawad ConstructionFinance and Operations Consultant at Somdevelopment Construction & Daawad Construction