Exploring and sight seeing
Kumbukani Phiri
House Keeping
Kempton Park,GP
Summary
Dedicated Housekeeper with proven expertise in cleaning techniques and laundry management, honed at Welgevonden Game Reserve. Excelled in fostering a spotless environment, enhancing guest satisfaction by 30%. Adept at teamwork and efficient in improving operational efficiency, my proactive approach and attention to detail ensured high cleanliness standards and guest comfort.
Overview
10
10
years of professional experience
1
1
Language
Work History
Housekeeper
Welgevonden Game Reserve
06.2020 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Dusted picture frames and wall hangings with cloth.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Operated electronic backpack vacuums and floor sweepers.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
Housekeeper
Valley Lodge and Spar
01.2015 - 02.2020
Education
High School Diploma -
Mpopoma High
Zimbabwe 04.2001 -
Skills
Cleaning techniques
Housekeeping
Laundry management
Teamwork
Interests
Reading and cooking
I love trying out new recipes and experimenting .i like adventurous books and romantic novels.i also enjoy creating my own recipes from scratch. during my school days i once won a cooking competition where i baked scrumptious scones
Timeline
Housekeeper
Welgevonden Game Reserve
06.2020 - Current
Housekeeper
Valley Lodge and Spar
01.2015 - 02.2020
High School Diploma -
Mpopoma High
04.2001 -