Kumarasen Naidoo
Senior Sales And Regional Accounts Manager
Willing To Relocate
Summary
With extensive experience in managing key accounts and fostering long-term client relationships, I have a proven track record in the field of Sales and New Business development,Throughout my career, I have successfully overseen multiple high-value accounts, consistently delivering customized solutions that precisely meet each client's unique needs. My strategic planning and negotiation skills have been instrumental in ensuring client satisfaction and retention. Committed to providing tailored solutions, I am dedicated to driving success and cultivating strong partnerships with clients.
Personable and driven individual with talent for building strong client relationships and fostering collaboration. Possesses in-depth understanding of account management principles and has excellent communication and negotiation skills. Committed to driving business growth and delivering exceptional results for clients.
Results-driven professional with extensive experience in managing high-profile client accounts. Known for effectively coordinating cross-functional teams and driving successful client outcomes. Highly adaptable and reliable, with focus on strategic planning and client relationship management.
Overview
35
35
years of professional experience
2014
2014
years of post-secondary education
Work History
Sales and Key Accounts Manager
Adumo Payments/Lesaka Holdings PTY LTD
05.2017 - Current
- Conducting one planning day per Month, which focuses on identifying, scheduling and implementing appropriate plans/tactics, targeted to achieve objectives as agreed upon with the National Sales Manager
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Provided valuable insights to product development teams based on customer feedback, driving innovation in offerings.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
- Contributing to the Company's sales through: Achievement of annual sales Plan goals.
- Competencies: Analytical skills, Strategic thinker and exposure to strategy development/implementation, Presentation skills, Effective time management, Well rounded communicator, Good verbal and written skills, Natural coach and talent developer, Understanding of the direct selling and financial industry as an advantage, Well-developed sales skills, Ability to motivate teams/individuals
- Behaviors: Emotional Intelligent, Ethical in behavior and sound judgment, Assertive, Ability to multitask, Self-motivated, Results driven, Diversity awareness and ability to work with different ethnic as well as cultural groups with sensitivity/effectiveness, Ability to deal with criticism, Awareness of self and leadership approach, Impact of leadership style/approach on others, Ability to manage stress, Ability to perform under pressure, Balancing work, and life demands, Team player and not just an individual, Diplomatic/tactful, Open to new ideas and ways of thinking, Natural problem solver, Embraces and accepts change
Account Manager
CREDIT BUREAU
10.2014 - 02.2017
- Company Overview: A Major Credit Bureau
- Area sales development, Maintain existing client base
- Sales of loan management software, credit check system and tracing software
- Sales, Software installations and set up, Training of clients on how to use the system
- Check compliance issues
- Dealt with Credit providers, Attorneys, Debt Counselors, Collection Companies
- Mr
- Price Group, Capitec, Bayport Loans and smaller average credit providers
- My Area consisted of 354 clients on a 6-month call cycle from KZN to Standerton
- A Major Credit Bureau
Key Account Manager
Real People Merchant Finance
01.2012 - 09.2014
- Company Overview: A Major Credit Bureau
- Manage and grow our merchant base
- Increase our profit share
- Offer world class customer service
- Stick to SLA's
- KPI's
- Training of sales agents in each store
- Negotiate sales targets with store owners
- Advertising and Marketing of Financial products
- Customers' complaints and queries
- Resolve trouble shooting at various stores
- New business development
- Store visits weekly and monthly
- Maintain customer relationship with corporate stores
- Order of branding for stores
- Update merchant with new products and training
- Credit life, insurance products
- Loan term and agreements
- Stores promotions at stores or malls
- Give stores monthly targets to achieve
- Drive business through comparison on what the opposition offers
- Competitors were the likes of Nedbank, Lendcor, Challenor and African bank
- Corporate Stores - Bucco, Penny pinchers, Timber City, Build it and Mass build stores
- I was instrumental in signing up the Mass stores in Kzn and Gauteng
- A Major Credit Bureau
- Reason for Leaving- Due to no funding Real People closed various branches on the 23 September 2014
- Contact person - Business Unit Head Vishal Tilak -0822209754
Regional Key Accounts Manager
Masscash a subsidiary of Massmart/Cell Shack
02.2010 - 03.2012
- Key responsibilities- Grow existing base and new business development in KZN for FMCG/Retail-Wholesale
- Increase market share
- Increase members buying power
- Source sites in potential locations for investors to open franchise supermarkets
- Convert existing supermarkets to our franchise brand
- Manage selected National Key Accounts, enhance effectiveness and efficiency of the Trade Marketing/Sales functions, develop K/A plans and evaluate the results with Trade Marketing Manager and maintain essential documentation and information flow to all Key Account and Sales Management
- Customer related queries and issues
- Customer Meetings
- Customer activities and promotion confirmations
- Store Visits
- Merchandising relations
- Trading Terms
- Pricing
- Source equipment
- Draw up floor plan layout
- Draw flow chart
- Source fixtures and fittings
- Set deadline for store opening
- CELL SHACK-Massmart
- Managing the cellular division and growing market share and profitability within the company
- Negotiating deals with the different supplier's local and overseas
- Clearing and forwarding and Import and export of various products
- Ensure equipment and hardware couriered to customers on time
- Implementing a market strategy to supply cellular product into the retail and wholesale environment
- Negotiating shelf space
- Negotiating pricing with various suppliers
- CRM/SQL/SAP/Retail IQ
- Reason for leaving-Walmart took over and the division became redundant
Key Accounts Manager
Altech Autopage
08.2004 - 12.2009
- Company Overview: Office Automation/LCR Dept
- Key accounts manager for corporate/SMME Clients
- Maintain existing client relationship
- New business development
- Assess clients need analysis
- Proposal of cost saving analysis
- Advise clients of our new services Quescom and NSB billing
- Power-point presentations Boardroom level
- Installations of hardware and Software
- Premicells (LCR) sales and contract upgrades
- Promotions and Marketing of new products
- Instrumental in signing of franchise agreements for 142 Altech Autopage Stores
- Coordinate installation
- Site inspection
- Bandwidth test
- Rica client
- Follow through once client is approved
- Keep client informed of the progress of installation
- Manage the account on an ongoing basis
- Do a savings analysis every 3 month for the client to show the client they are getting the maximum savings
- Office Automation/LCR Dept
- Contact person-Priscilla Naidoo-031-5605036/0836533445
- Reason for leaving : Company closed down in 2009
Sales Executive
X-link communications
11.2000 - 08.2004
- Sales Executive-POS wireless, ISP hosting
- Marketing and Sales
- Looking after existing client base
- Bringing in new business
- Maintaining customer service level of expectation
- Networking hosting and routing
- Network testing and compatibility test
- Signal strength
- Manage hosting server
- Contact person-Alex Hartman 031-5027590/083 3777606
- Reason for leaving : Head hunted by Altech Autopage
Crowd Control Officer
Department of Health-Safety and Security (NPA)
07.1994 - 10.2000
- Crowd control
- Spot checks on various departments
- Search and seizure of medication leaving hospital without proper documents
- Department was outsourced
- Contact Person-Mr
- Kruger (hospital manager) 031 4596000
Military Training
SANDF/SA-Navy
01.1990 - 01.1994
- Military Training-9months
- Border Duty-2yrs-Border control of illegal immigrants
- Unit disbanded in late 1994
Education
Certificate -
Careers It Computer Course
Certificate - undefined
Sales and Marketing
01.2000 - 01.2007
Certificate Matric - undefined
Crossmoor Secondary School
MBA Degree - undefined
Business Management
01.2005 - 01.2007
Sales and Marketing Diploma IT - undefined
Unisa
Sales and Marketing Diploma Social Media - undefined
Shaw Academy
Skills
- Quick Decision-Making
- Strong Negotiation Abilities
- Strong Interpersonal Skills
- Strong Verbal Communication
Client Relationship Management
Client Acquisition
Contract Negotiation Expertise
Market Expansion
Pipeline Optimization
Analytical Decision Making
Customer Relationship Management Expertise
Data-driven decision making
CRM proficiency
Coding
- Onboarding
- Maris IT setup
Behaviours
- Emotional Intelligent
- Ethical in behavior and sound judgment
- Assertive
- Ability to multitask
- Self-motivated
- Results driven
- Diversity awareness and ability to work with different ethnic as well as cultural groups with sensitivity/effectiveness
- Ability to deal with criticism
- Awareness of self and leadership approach
- Impact of leadership style/approach on others
- Ability to manage stress
- Ability to perform under pressure
- Balancing work and life demands
- Team player and not just an individual
- Diplomatic/tactful
- Open to new ideas and ways of thinking
- Natural problem solver
- Embraces and accepts change
License
True, code 8
Dependants
2
Personal Information
- Date of Birth: 10/29/74
- Gender: Male
- Marital Status: Married
Computer Packages
- MS Full Office Package
- Microsoft Office 365
- Windows office package
- SQL/CRM Management Software
- SAGE PASTEL
- Team Viewer
- Cherwell Services
- Any Desk/Beta tester
Timeline
Sales and Key Accounts Manager
Adumo Payments/Lesaka Holdings PTY LTD
05.2017 - Current
Account Manager
CREDIT BUREAU
10.2014 - 02.2017
Key Account Manager
Real People Merchant Finance
01.2012 - 09.2014
Regional Key Accounts Manager
Masscash a subsidiary of Massmart/Cell Shack
02.2010 - 03.2012
MBA Degree - undefined
Business Management
01.2005 - 01.2007
Key Accounts Manager
Altech Autopage
08.2004 - 12.2009
Sales Executive
X-link communications
11.2000 - 08.2004
Certificate - undefined
Sales and Marketing
01.2000 - 01.2007
Crowd Control Officer
Department of Health-Safety and Security (NPA)
07.1994 - 10.2000
Military Training
SANDF/SA-Navy
01.1990 - 01.1994
Certificate Matric - undefined
Crossmoor Secondary School
Sales and Marketing Diploma IT - undefined
Unisa
Sales and Marketing Diploma Social Media - undefined
Shaw Academy
Certificate -
Careers It Computer Course
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