KULANI P MABASA

Vodafone Qatar,Ghana,Egypt /Vodacom -South Africa, Mozambique, Lesotho, Tanzania,DRC /Safaricom Ethiopia, Kenya
Digital Operations
FlowOne Service Fulfilment, Nokia Assurance Centre, Nokia Orchestration Centre, Digital Operations Centre, Cloud Operations Manager
Customer Care
Customer Care Automations, Intelligent Care Assistant (For Salesforce), Service Management Platform (SMPaaS
Analytics
AI Video Analytics, AVA Energy Efficiency, Customer & Mobile Network Insights Customer Insights, Network Analyzer F/, Fixed Network Insight, Network Data Analytics Function, Traffica, AVA Data Exchange

Security
Audit Compliance Manager, Certificate Lifecycle Manager, Certificate Manager, Cybersecurity Dome, Endpoint Detection & Response, Endpoint Security Identity & Access Manager
Device Management
Home Device Manager, IMPACT IoT, IMPACT Mobile, iSIM Secure Connect

Didital VAS to Mobile Operators

This position will play a fundamental role in developing NOKIA’s Software business in growth accounts, to provide vision, direction and leadership to NOKIA coverage into these accounts. Specific duties are likely to include:
• Develop strategy, tactics, and sales plans for key accounts.
• Close new sales opportunities and capture orders by developing relationships with these key customers and partners that support these accounts.
• Maximize new business development opportunities.
• Achieve assigned quota(s) by directly covering these accounts.
• Generate a pipeline that supports the achievement of assigned quota(s).
• Identify, qualify, secure, and develop new opportunities in these accounts.
• Utilize appropriate senior management resources in pursuit of orders/sales opportunities.
• Identify business opportunities and meet with key decision makers to obtain commitment in the pursuit of the sale.
• Sell NOKIA Software value, differentiating between NOKIA and its competitors when presenting value proposition to potential and existing customers.
• Maintain existing customer relationships with the goal of maximizing orders and sales through relationship building
• Strictly adhere to the published NOKIA SELL & Software processes.
• Complete all administrative assignments comprehensively and on-time.
• Represent the Company in a professional as well as ethical manner.
• Travel making sales calls and related business activities up to 3 to 4 days a week in assigned territory

The goals of this position relate to the sales of SIM Cards and solution services to telecommunication companies within the business region. I am responsible for turnover, sales and account management activities within the assigned accounts or regions within Africa (Malawi. Mozambique, Botswana, Namibia, Lesotho, Zambia, Tanzania, Kenya). Internally I am responsible for accurate reporting of sales, sales forecasts and customer requirements within the assigned region.
Present and sell company related SIM cards and value added services such as (E Sim, Number management system, Mobile Device Management) to current and potential customers to meet set signed off targets. This includes following up on new leads, identify sales prospects and pursuing these opportunities
Prepare account management plans and strategic actions for customers
Prepare presentations, proposals and sales contracts. Develop product and market knowledge.

Digital VAS for mobile Mobile Operators
Maintain a close working relationship with the technical and order management teams in order to achieve their goals and responsibilities.
Participate in marketing events such as seminars and trade shows.
Prepare a variety of status reports: including activity, customer, monthly and budget reports
My list of clients are: Safaricom, Vodacom, Tmcell, MTC, Bemobile,Orange,Tigo Ghana,Smile Nigeria ,Smile Uganada,TMN

Development of account plans for existing channel partners, in line with regional channel strategy • Establishment of long term relationships with channel partner executives • Working closely with channel partners to identify, qualify and develop sales opportunities • Engagement with end users • Maximizing the use of whole available range of products and services in each channel partner to maximize market share, revenue growth and margins • Implementation of regional sales programs and campaigns with channel partners; development and implementation of programs and initiatives to ensure expected performance • Development of new channel partners following regional strategic direction • Training of channel partners in relation to product lines and sales methodologies • Ensuring the achievement of quarterly and annual sales targets and management based objectives • Provision of accurate and timely forecasts • Keeping the CRM system updated - meeting schedules, meeting notes, contact persons, business plans, MSAS plans, quotations, price requests, revenue forecasts, SKU requirement data, schedule dates, sales team members • Reporting weekly performance to leadership - specific opportunities, sales data, progress on incentives, new product releases, sales trends and other KPIs
Countries responsible for Angola, Mozambique, Zambia Zimbabwe, Namibia, Botswana, Malawi, Swaziland, Lesotho, Madagascar, Nigeria, Ghana, Cape Verde, Gambia, Liberia, Sao Tome & Principe, Sierra Leone. Work with Public and Private sectors such as Zimplats, Tobacco Marketing Industry Board, Department of Health ,Department of Police ,Department of Agriculture, Department of Home Affairs

Maintains direct personal contact with all assigned accounts and responds in a timely manner (24 hours or less) to all requests for information or project quotations. Serves as a host to all dealer meetings, conferences, conventions, incentive trips, and all other similar functions.
Participates as requested in Lenovo product shows, utility sponsored events, industry associations, etc.
Conduct myself in a professional and courteous manner in all aspects of interaction with contractors and
consumers.
Resolving customer relation’s problems with both dealers and
end users.
Effectively presents the Lenovo Company’s products and services and is able to overcome barriers to close the
sale.
Demonstrates the ability to provide solutions to customers needs in a win -win fashion.
Able to adequately respond to a variety of requests from customers such as sales and marketing assistance,
pricing recommendations, etc.
Accompanies assigned accounts on sales calls to end-users when requested.
Acts as a resource of ideas to dealers on how to promote and sell assigned product lines (Lenovo)
Is aware of all-merchandising support materials and programs available from Lenovo Standard
Continuously looks for new marketing ideas to bring to dealers.
Participates in the development of Lenovo Company programs and promotions targeted to both the dealer and
the end user.
Has thorough knowledge of dealer floor plan programs, retail credit programs, extended warranties, etc.
Assists Lenovo in gathering all information required to process applications within the required
timeframe.
Demonstrates the ability to effectively use a computer and all software provided by Lenovo and their
suppliers. Examples include PowerPoint presentations, sales and engineering support
programs, etc.
Maintains a personal library of sales and technical materials for all assigned product lines.
Familiarity with competitive product advantages and disadvantages.
Provides competitive product, program, and pricing information as requested
Grow the Africa channel up sell on Desktop’s, Notebooks, Smart phones and Smart TV’s
Wok very closing with the team in the Middle east to ensure success
Work on Global accounts; make sure Lenovo follows Global Account policy and SLA for each Account.
Work closely with Account Manger in deferent regions on Global accounts (Europe,Asia and Middle East)
BHP Billiton, Nike, Coca Cola, Trafigura, IBM and many other Global that Lenovo is working with.
Open up servicer centre across Africa, make sure all authorised service centres are certified and qualified as per Lenovo’s standards, deals at senior level with CEO, COO and Board members.
Grade them accordingly and help with marketing of service centre.
Mauritius, Zambia, Kenya, Botswana and Mozambique (Opened in the past 12 months)
Run and manage a team of 8 Account Managers responsible for SADC (13 Countries)
Worked very closely with the Public Sector Department of Health, Department of Police ,Department of Agriculture, Department of Home Affairs
Grew SDAC’s market share from 3% to 15 %
Grew number of distributors, reseller and end user of Lenovo products by 30%

Responsible for the complete sales cycle from identifying the need, present, follow-up, submit financial proposal, complete procurement formalities, ensure product is delivered as per specs and requirements of the client, monitor the project implementation and escalate any discrepancies, ensure projects are completed on time and ensure payments are collected within the agreed time frames. Required to push teams and manage the revenue targets for the region.
Business Development efforts and identify new product requirements, handling interactions with International clients and adapt to the cultural divide, well informed of the trends and happenings in the African telecom market
Deliver as required, strong team play and interact with peers in the organisation in different but co-existing teams like presales, support, product management and technical
Grow top-line sales revenue in the region, ability to get new clients, generate lead according to given target, follow up on sales
Ability to handle a team, have 9 account managers working under me.
Ability to handle relationships at senior levels in the client’s organisational structure Products sold to clients: Roaming Management Solutions Roaming Quality Manager, Optimal Routing, Gateway Location Register, Prefer Roam, Roamer Retention, Border Roaming Solution, Local Steering Engine, Seamless Roaming Solutions, Local Recharge, Cross Border Recharge, Virtual Local Number, Roaming Local Number Multi-line Local Number, Seam Roam, Roam Lite, Roaming Billing Solutions, Welcome SMS, Intelligent Call Router, USSD Call Back, International Roaming Testing, Number Management system, Zone number management.
My clients are Bemobile (BTC) Orange and Mascom (Botswana), Vodacom, Mcel (Mozambique), Vodacom, Econet (Lesotho) MTN

(Zambia and Swaziland), Leo, MTC (Namibia), Airtel Group (Zain), CellC
Achievements: Provided MTN Swaziland ($420 000) with number management system, Orange Botswana with Boarder ($ 950 000) roaming, help to create the one network with the Zain group (Airtel and CellC), also provided Bemobile in Botswana with International roaming ($500 000)

Manage and run all accounts for African clients, Travel to the different countries for regular client visits. My clients are Telecom Lesotho, Telecom Namibia Swaziland Post and Telecommunications, Botswana Telecoms, Mozambique Telecoms, Tanzania Telecom, Ecconet, Mvetel and other small telecoms companies within the African Continent.
⬧ Achieving the sales revenue target (monthly, quarterly, and annually).
⬧ Manage the SQ’s under Account Manager / CRM responsibility
⬧ All new sales revenue projects completed in the required time frame, (Quotations, RFQ, RFI and tenders), Attend to, manage and resolve customer complaints and queries, Quick resolution of customer queries, Establish pricing of new products, Submission of sales activity reports, Attaining high levels of customer satisfaction and research, identify, approach and present Molapo’s service offering to potential clients
⬧ Setting and achieving annual sales and growth budgets
⬧ Ensuring Volume and Value growth in the specific accounts are achieved, in line with the company’s annual budgets set on all Brand categories.
⬧ Managing product/service mix, pricing and margins according to agreed budgets.
⬧ Formulating Key customer strategies/plans for all national accounts, which embody the company’s strategic objectives.
⬧ Negotiating and managing pricing parameters
⬧ Building relationships with key decision makers
⬧ Driving innovation and new business opportunities
⬧ Identify faults on Transmission, Switching ,Access equipment such as DRMAS,UMUX,UMC ,POWER CABLES,HUAWEI,ERRICSON, DECT , HDSL-AAT,HDSL-ORKIT,WYSE TERMINALS,SOR 18 MK/MK2,TELPLUS 10VE-SA,DCS20/20E,CALYPSO SYSTEM,JUPITER SYSTEM,OCTOPHONE,DIANA TERMINAL,OPTOCON,RURTEL,DIGINET MARTIS, ect..
⬧ Meet with Financial Directors, Procurement Directors, Marketing Directors and other decision makers within the company, help identify problems and come up with technical and logical ways to solve the problems.
⬧ Achievements: Brought in new companies such Zamtel (% 385 000 per month), Ecconet Lesotho ($250 000 per month

Take care of existing corporate accounts by making sure that clients get excellent service from Nashua Mobile. Ensure that upgrades are done on a monthly basis. Meets sales targets. Sell Vodacom, MTN, CellC products.
• Know and understand the different handsets we sell e.g. HTC, Nokia, Motorola Samsung, Imate, Blackberry .LG, Sony Erickson, Apple and many more.
• Attended regular training on different mobile phones.
• Do corporate presentations, Always up cell on products like LCR, Smart sms, Broadband and Internet. Interaction with clients on future needs analysis
Identity of customer market, Product needs, desired call cycles, contracts and relationship information frequently.
⬧ Advices customers on cost implications e.g. pro-rata charge, customers are aware of all future costs, no credits passed due to lack of understanding.
⬧ Always update client with any technical changes that may arise.
⬧ Ensure client specific needs of service levels are met and implemented daily, adhere to Nashua Mobile service levels and deliver on end expectations with respect to all client request, resolve client queries and requests within Nashua Mobile specified time frames.
⬧ All emails of meeting, month end reports and proposals checked by the AE and must to the specifications of the Nashua Mobile Business Communication policy. Proper planning around all activities within the workday, schedule meetings on time to time. Maintain professional and proactive relations with all stakeholders’ daily, Customer expectations are met regarding the bill structure.
Manage accounts for big corporate such as Barloworld international, Rand Merchant Bank, First National Bank and Johannesburg Stock Exchange and other SME (Small medium enterprises)
⬧ Maintained a strong client base of new and existing clientele as well as handled a vast amount of client enquiries daily
⬧ Performed effective and pro-active telephone calls to maintain a high standard of client service and support
⬧ Established strong client relationships by providing professional services and advice pertaining to cost-effective packages and handsets suitable to client needs
⬧ Provided a basic client support service via resolving client enquiries on the first call and returning calls to resolve enquiries not solved during the first call
⬧ Affected all necessary changes immediately during the first call
⬧ Provided same solutions to Government and Business to Business
⬧ Built high-quality client and franchise relationships with specific corporate clients via the provision of corporate quotations with recommendation related to productivity enhancement products supplied by networks
⬧ Liaised with Corporate Customer Care Division to deal with specific clients

Conducted research and kept abreast of new products and service development trends as well as changes in the cellular and communication industry
⬧ Processed deals from accepted quotations with submission of sales orders to the stock department
⬧ Exceeded monthly sales targets from a minimum of 425 deals per month maintaining the individual monthly targeted figure of 100 and 200% and exceeded the group sales target figure of over 13500 deals