Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Kugan Moodliar

Summary

Dynamic Business Analyst with a proven track record at Falcorp Fintech, excelling in financial analysis and time management. Spearheaded process improvements that enhanced operational efficiency, while translating complex requirements into actionable solutions. Recognized for cultivating stakeholder relationships and delivering impactful reports, driving informed decision-making across departments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Business Analyst

Falcorp Fintech
Johannesburg
03.2022 - 06.2025
  • Collected end user feedback on usability challenges associated with applications and systems.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Translated user needs into actionable items that could be addressed by IT teams.
  • Analyzed existing systems and processes to identify areas of improvement.
  • Developed reports using SQL queries to track progress against key performance indicators.
  • Identified gaps between current state and desired future state operations.
  • Presented complex technical concepts in clear manner suitable for non-technical audiences.
  • Identified opportunities for cost savings through process automation initiatives.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Provided technical support during user acceptance testing cycles.
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.
  • Assisted in developing training materials for internal staff on new products or services.
  • Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
  • Evaluated business processes for improvement opportunities through automation or streamlining.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
  • Defined business requirements and reported them back to stakeholders.

Business Support Manager

Motor Industry Fund Administrators
JOHANNESBURG
11.2020 - 02.2022
  • Facilitated cross-departmental engagement to capture comprehensive business requirements.
  • Drove high performance by developing team members.
  • Improved tools to enable better tracking and business analysis.
  • Cultivated a positive organizational culture and work environment to motivate employees.
  • Established and maintained relationships with key stakeholders, clients, and partners.
  • Worked closely with internal teams to deliver on high-profile, complex projects.
  • Converted business requirements into actionable functional and technical specifications.
  • Designed Power BI dashboards, reports, KPI scorecards, and interactive content to support decision-making.
  • Optimized administration of Power BI solutions to improve overall functionality.
  • Identified data gaps and recommended enhancements for increased reporting accuracy.
  • Collaborated with vendors to effectively address IT infrastructure user needs.
  • Executed data extraction and validation processes to ensure reliable analytics results.
  • Assisted in data cleaning and analysis for multiple business units.

Data and IT Analyst

Momentum
Johannesburg
02.2020 - 10.2020
  • Developed critical fields essential for effective retirement fund administration.
  • Conducted comprehensive evaluations to ensure data integrity and purpose fulfillment.
  • Created robust rules for data quality aligned with business standards and needs.
  • Managed profiling and repair of defective data within Benchmark System framework.
  • Generated reports detailing key metrics to provide operational insights on data quality.
  • Identified and mitigated risks in data management to enhance business responsiveness.
  • Enhanced decision-making capabilities through accurate business intelligence from high-quality data.
  • Coordinated audits and system investigations to optimize network asset management processes.

Head of Retirement Funds Implementation

Salt Employee Benefits
Johannesburg
09.2016 - 11.2019
  • Drafted and implemented processes that enhanced operational efficiency.
  • Managed risk control measures to ensure effective business operations.
  • Coached teams in resolving EB system issues, providing first and second-level support.
  • Prepared benefit statements for approximately 500,000 members efficiently.
  • Conducted audit preparation and promptly addressed audit queries.
  • Executed valuation preparations while resolving related inquiries.
  • Created templates for manual calculations to streamline workflows.
  • Served as project manager for multiple ad-hoc projects, delivering timely reports.

BI and MI Manager

Absa Consultants and Actuaries
Johannesburg
02.2015 - 08.2016
  • Implemented new processes that significantly enhanced operational efficiency.
  • Managed risks while supporting business in resolving system issues.
  • Oversaw compliance management for Section 13A and Section 14 regulations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Calculated funeral premiums while enforcing applicable rules and legislation.
  • Issued accurate employer account statements and benefit statements.
  • Prepared thoroughly for audits and resolved audit queries promptly.
  • Developed templates to streamline manual calculations for operations.
  • Engaged stakeholders to ensure alignment on reporting metrics and statistics.

Employee Benefits Administration Manager Africa

NBC
Johannesburg
06.2014 - 12.2014
  • Streamlined fund administration processes, enhancing operational efficiency and ensuring smooth operations.
  • Directed data flow management for effective handling of incoming and outgoing information.
  • Managed contribution updates, member terminations, and related payments efficiently.
  • Compiled and presented fund data and statistics to stakeholders for informed decision-making.
  • Prepared detailed administrative reports for Board of Trustees meetings.
  • Presented fund administration insights at NBC BOT and RAC meetings.
  • Coached team members through targeted on-the-job training initiatives.
  • Identified new business opportunities while maintaining exceptional customer service standards.

Employee Benefits Administration Manager

Absa Consultants and Actuaries
Johannesburg
03.2012 - 05.2014
  • Conducted regular client meetings to address administration reports and fund issues.
  • Ensured compliance with administrative deadlines according to Absa standards.
  • Resolved client queries within service agreement timeframes.

Education

Bachelor of Science (BSc) - Actuarial Science

University of the Witwatersrand
01.1999

Matric Exemption -

Mountview Secondary School
01.1997

Skills

  • Financial Analysis
  • Ethics
  • Time Management

Certification

  • The Secret: What Great Leaders Know and Do (getAbstract Summary)
  • Mastering Self-Leadership
  • Programming Foundations: Object-Oriented Design
  • What Is Business Analysis?
  • Business Analysis Foundations

Timeline

Business Analyst

Falcorp Fintech
03.2022 - 06.2025

Business Support Manager

Motor Industry Fund Administrators
11.2020 - 02.2022

Data and IT Analyst

Momentum
02.2020 - 10.2020

Head of Retirement Funds Implementation

Salt Employee Benefits
09.2016 - 11.2019

BI and MI Manager

Absa Consultants and Actuaries
02.2015 - 08.2016

Employee Benefits Administration Manager Africa

NBC
06.2014 - 12.2014

Employee Benefits Administration Manager

Absa Consultants and Actuaries
03.2012 - 05.2014

Bachelor of Science (BSc) - Actuarial Science

University of the Witwatersrand

Matric Exemption -

Mountview Secondary School

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Kugan Moodliar