Kudzayi Matsika

• Resolved complex IT issues by providing effective Tier 2 support.
• Enhanced system functionality for improved user experience via thorough technical assistance.
• Streamlined troubleshooting processes to improve efficiency in problem resolution.
• Documented troubleshooting steps, promoting knowledge sharing amongst colleagues.
• Installed and configured software applications as part of collaborative project teams.
• Assisted junior engineers in complex tasks, fostering a learning environment within the team.

• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Completed duties to deliver on targets with accuracy and efficiency.

Active Directory:

• Efficiently managed user and computer accounts through Active Directory, ensuring seamless authentication and access control across our network.
• Deployed and managed Group Policy via Active Directory to enforce consistent configurations and security policies, enhancing network security and compliance.
• Created and managed distribution and security groups in Active Directory for Microsoft Exchange, improving email communication and security.

CrowdStrike:

• Deployed advanced endpoint protection to prevent breaches.
• Conducted root cause analysis to identify and mitigate threats.
• Managed incident response to swiftly address security breaches.
• Configured and maintained Falcon platform for optimal performance.
• Monitored and analyzed security events for potential threats.

Endpoint Manager/Intune :

• Seamlessly deployed and manage Group Policy to enforce consistent configurations and security policies across our network.
• Effortlessly onboarded new devices, applying standardized configurations for enhanced efficiency and productivity.
• Expertly managed devices and applications through centralized Endpoint Manager console, simplifying IT administration.

Office 365 (O365) :

• Managed licenses and subscriptions for O365 users, optimizing cost and ensuring proper access levels.
• Efficiently handled user management tasks, including creation, modification, and deprovisioning of accounts.

Microsoft Exchange :

• Effortlessly create and manage distribution groups and security groups, streamlining email communication within our organization.
• Implemented blacklists and whitelists, proactively mitigating spam and phishing attacks to protect users.
• Conducted meticulous mail trace and message tracking, enabling quick resolution of email delivery issues and incidents.

Azure AD :

• Mastered the art of securing user accounts with Multi-Factor Authentication (MFA), fortifying defences against unauthorized access.
• Implemented Single Sign-On (SSO) solutions for streamlined access to various applications, enhancing user productivity.
• Managed user identities and permissions within Azure Active Directory
• Leveraged Privileged Identity Management (PIM) to elevate security by carefully controlling elevated access privileges.

Endpoint Manager/Intune:

• Enrolled and managed devices for consistent policy enforcement.
• Deployed and managed applications across various platforms.
• Created and deployed configuration profiles for standardized settings.
• Developed and enforced compliance policies for security.
• Integrated Conditional Access policies for secure access.
• Executed remote actions like wipe, lock, and restart for security.

Jamf :

• Seamlessly enrolled macOS and iOS devices into Jamf management platform, streamlining device control and security.
• Deployed software and configurations seamlessly through Jamf console, simplifying app distribution and updates.
• Handled device offboarding, removing devices efficiently from Jamf management system.

Google Workspace Admin:

• Created, managed, and deleted user accounts to ensure proper access levels and permissions.
• Provided technical support and training to end users to help them effectively use Google Workspace tools.
• Configured and maintained Google Workspace settings for optimal performance.

Mimecast:

• Integrated email systems for enhanced protection and continuity.
• Enforced compliance with advanced email filtering and encryption.
• Deployed email security configurations and policies.
• Managed user offboarding by deactivating accounts and archiving communications.

Networking :

• Configured and managed network devices like routers, switches, and firewalls ensuring seamless data flow and robust security.
• Implemented advanced VLAN techniques to segment networks, optimizing performance, and bolstering data integrity.
• Deployed cutting-edge wireless access points to provide reliable and secure wireless connectivity to all users.
• Employed dynamic firewall rule configurations to precisely control network traffic and safeguard against cyber threats.

Defender for Endpoint :

• Conducted comprehensive malware scans and threat assessments to swiftly identify and neutralize security risks.
• Isolated affected devices, effectively containing threats and preventing further data breaches.
• Monitored device compliance to enforce robust security policies, minimizing vulnerabilities within our network.
• Created proactive remediation plans to address security vulnerabilities and strengthen overall defences.