Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Language
Work History
GENERAL MANAGER
THE FRANCHISECO (BLACKSTEER MONTANA BRANCH)
07.2020 - Current
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Senior Manager
THE FRANCHISECO (@PLAY BRANCH MONTANA)
08.2019 - 07.2020
Established restaurant business, financial, marketing and sales projections analysis and estimates
Met restaurant financial objectives, analysing variances, initiating corrective actions, establishing and monitoring financial controls
Attracting patrons by developing and implementing marketing, advertising public and community relations programs, evaluating programs results identifying and tracking changing demands
Controlling purchases and inventory by meeting with suppliers and negotiating prices and contracts and developing preferred suppliers list, reviewing and evaluating usage report
Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings, initiating improvements, building relationships with preferred patrons
Restaurant Manager
Toureiro House of Prawns
12.2017 - 02.2019
Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Restaurant Front of House Manager
Beerhaus Bavaria Restaurant
04.2017 - 11.2017
Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
Developed strong relationships with vendors, securing competitive pricing on products and services for the restaurant.
Beverage Sales Representative (Branch Manager)
Nyasheta Beverages (Distribution)
03.2015 - 03.2017
Collaborated with team members to achieve sales targets, consistently meeting or exceeding quotas each quarter.
Established strong relationships with clients, resulting in increased customer loyalty and repeat business.
Implemented persuasive cross-selling techniques when engaging with prospective clients, leading to more comprehensive product offerings within individual accounts.
Analyzed market trends to identify new opportunities for growth, successfully introducing new products into the portfolio.
Assisted in training new hires on company policies and procedures, ensuring a seamless integration into the team environment.
Product Development Trainee Manager
Innscor Zimbabwe
01.2013 - 12.2014
Formulated new production stages within processes
Planning, organizing and overseeing process and production trials
Making improvements and modifications to present processes
Used design models to develop manufacturing processes
Generated ideas for new products and researching feasibility in terms of profitability, resource availability and compliance with regulations
Recorded and analyzed data
Presenting results to colleagues
Investigated and tested new equipment
Applied industry best practices throughout projects, ensuring a high level of professionalism was maintained at all times.
Student Food Technologist - Attachment
COPPELIA Ice Cream factory
08.2011 - 08.2012
HACCP identification, evaluation and control
Responsible for receiving and accessing the raw materials (weighing, verification of documents and organoleptic analysis)
Monitoring storage of raw materials (required temperature and humidity)
Analyzing the conditions of the equipment used in the technological flow process
Determination of critical control points
Microbiological analysis in testing for molds, harmful yeast and bacteria from samples, which were collected from the final product and equipment surfaces
Determining the physical-chemical properties, Nutritional value and carrying out sensorial evaluation (color, texture, palatability) of the ice cream
Preparing conservation techniques and methods of the product before dispatching (temperature and humidity monitoring of the cold rooms)
Analyzing the cost of production of the Ice Cream during the (2011-2012) period
Education
Bachelor of Science - Food Sciences And Technology
Customer-focused. Ability to focus new food formulations and diet plans on current consumers' needs to their nutritional requirements and dietary behavior respectively
Ability to anticipate food consumer problems and deliver relevant nutritional and diet solutions
Always focusing on producing the best food products with the minimum amount of raw materials available
Excellent administration and management skills
Ability to supervise and motivate teams
Excellent verbal and written communication skills and interpersonal skills
Highly proactive and goal-oriented goal getter
Good knowledge of computers (Ms Word, Ms Excel, Ms Power Point, Ms Outlook, Internet & Email)
Pamushana High School, Nyika, Zimbabwe, Certificate Advanced Level, 2004-2005
Agrarian University of Havana, Havana, Cuba, Certificate in Spanish Literacy, 2006-2007
University of Havana, Havana, Cuba, Bachelor of Science in Food Science and Technology, 2007-2012
International Food Technology Congress Latin America, Certificate for Attendance, 2008
University of Havana, Havana, Cuba, Certificate for the Best Foreign student in Food Science and Technology Faculty, 2012
Thesis Research Studies
The comparative study of the antioxidant activity in different parts the of Moringa Oleifera tree of the Cuban variety
Co Curriculum Achievements
Silver Medal (Shot-put 2007)
Bronze Medal (Shot-put 2008)
1st Place Certificate in Indoor Football (Football 2009)
Personal Information
Available: Immediate
ID Number: 8708056286180
Passport Number: DN258240
Date of Birth: 08/05/87
Gender: Male
Nationality: Zimbabwean (RSA permanent resident)
Driving License: 40630010ZJ52 Code B
Marital Status: Single
References
Mariette Jansen Van Vuuren, Head of Human Resource, THE FRANCHISECO, 012 111 916, 082 572 407, 143 Milkplum Ave, Montana, Pretoria, 0151, hr@thefranchiseco.co.za