Wine & Food Partnering
Kudzai Ellen Dzemwa
Tasting Room Consultant
Cape Town
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Tasting Room Manager
Waterkloof Tasting Lounge
Cape Town
03.2020 - Current
- Maintain and update tasting room inventory, pos system, menus, and sales
- Maintain and purchase tasting room supplies and consumables
- Assist with hiring, training of tasting room team
- Manage and direct tasting room team during service
- Ensure all tasting room procedures are being adhered to
- Troubleshoot and problem solve point of sale, internet, and other technical issues
- Ensure customers receive exceptional service
- Confidentially address any guest issues that arise during service
- Be knowledgeable about operations in other areas of the winery and be able to answer any questions
- Be comfortable giving impromptu guest tours for curious patrons
- Help plan and manage events at the tasting room
- Maintain workplace safety (fire emergency procedures & first aid)
- Keep and maintain wine club records
- Maintain a clean work environment at all times
- Lift, drag, carry and manipulate wine cases
- Host special events as and when required
- Assist with other winery operations as needed
- Perform other related duties as assigned
Content Editor
wine.co.za
Cape Town
02.2010 - 11.2018
- Optimized content with key search terms to drive traffic and online visibility.
- Oversaw editorial calendars and content schedules to deliver production results and relevant information on time.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Authored and edited original content across diverse media formats.
- Evaluated and enhanced content by integrating information derived from events attended and client feed research tools.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Repurposed and optimized existing content for use in different mediums.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Project Assistant/Receptionist
Datacomb
Johannesburg
01.2009 - 06.2009
- Produced letters and memoranda to inform stakeholders of business decisions.
- Created and updated records and files to maintain document compliance.
- Communicated details of new assignments and managed junior employees throughout project.
- Tracked project changes in system with detailed notes to help stakeholders access and analyze key information.
- Performed work according to project schedules and established quality standards.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Adhered to established schedules by facilitating work quality and timely delivery.
- Compiled reports and recorded activities for projects as part of comprehensive, compliance-driven recordkeeping strategies.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Handled administrative duties, filing and errands.
- Conducted research to assist with routine tasks and special projects.
- Tackled array of tasks under watchful eye of project manager.
- Completed multiple tasks simultaneously to optimize project completion.
Administrative Assistant
Healthguard International
Johannesburg
12.2006 - 12.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Edited documents to improve accuracy of language, flow and readability.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Interacted with vendors to purchase and set up equipment and services.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Scheduled office meetings and client appointments for staff teams.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Managed relational database to store information for reference, reporting and analysis.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Offered technical support and troubleshot issues to enhance office productivity.
Administrative Assistant
Heuler Aluminium
Johannesburg
06.2006 - 11.2006
- Executed record filing system to improve document organization and management.
- Managed wages processing for junior and casual staff
- Processing orders and doing stock control.
- Creating corporate corporate identity documents such as letterheads, business cards and calendars.
- Asset registration and insurance liaison.
- Managing the Directorate's travel arrangements and schedule.
- Attending to the reception and working with the Production Manager on delivery logistics.
Sales Executive
Newlands Motorworld
Harare
01.2003 - 05.2006
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Held meetings with director to identify techniques to overcome sales obstacles.
Departmental Secretary
Interfresh Limited
Harare
02.1999 - 12.2002
- Responded to inquiries from callers seeking information.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Maintained digital and physical filing systems.
- Managed reception area, answered telephone calls and received packages.
- Prepared and proofread documentation, spreadsheets and presentations for department use.
- Received, sorted and distributed correspondence to staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and implemented standard operating procedures for records handling.
- Assisted coworkers and staff members with special tasks on daily basis.
- Compiled monthly performance reports for all departments for board meetings.
Education
Marketing Certificate - Sales & Marketing
London Chamber of Commerce
Harare 01.1995 - 12.1995
Receptionist Certificate - Receptionist
Zimbabwe Technical And Commercial College
Harare 01.1996 - 10.1996
Professional Receptionist - Executive Administration
Executive Career Services
Harare 02.1997 - 11.1997
Executive Secretary Skills - Secretarial Studies And Office Administration
Management Training Bureau
Harare 09.1999 - 11.1999
Certificate of Attendance - Team Building
Business Systems And Training
Harare 03.1999 - 03.1999
Introduction To South African Wine Certificate - Wine Steward
Cape Wine Academy
Cape Town 06.2010 - 06.2010
Cape Wine Ambassador Certificate - Hospitality And Recreation Marketing
Topaz Wine Academy
Cape Town 07.2010 - 07.2010
Skills
Scheduling
undefinedInterests
Interior Decoration
Travel
Music
Reading
Swimming; Reading
I enjoy swimming casually whenever I can get a chance. I enjoy reading all sorts of literature that helps to broaden my horizon - from magazines, novels and newspapers or newsletters. I also enjoy doing cross word puzzles to sharpen my mind and vocabulary.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Assistant Tasting Room Manager
Waterkloof Tasting Lounge
03.2020 - Current
Cape Wine Ambassador Certificate - Hospitality And Recreation Marketing
Topaz Wine Academy
07.2010 - 07.2010
Introduction To South African Wine Certificate - Wine Steward
Cape Wine Academy
06.2010 - 06.2010
Content Editor
wine.co.za
02.2010 - 11.2018
Project Assistant/Receptionist
Datacomb
01.2009 - 06.2009
Administrative Assistant
Healthguard International
12.2006 - 12.2008
Administrative Assistant
Heuler Aluminium
06.2006 - 11.2006
Sales Executive
Newlands Motorworld
01.2003 - 05.2006
Executive Secretary Skills - Secretarial Studies And Office Administration
Management Training Bureau
09.1999 - 11.1999
Certificate of Attendance - Team Building
Business Systems And Training
03.1999 - 03.1999
Departmental Secretary
Interfresh Limited
02.1999 - 12.2002
Professional Receptionist - Executive Administration
Executive Career Services
02.1997 - 11.1997
Receptionist Certificate - Receptionist
Zimbabwe Technical And Commercial College
01.1996 - 10.1996
Marketing Certificate - Sales & Marketing
London Chamber of Commerce
01.1995 - 12.1995
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