KUDAKWASHE FRANCIS JUNIOUR MAKAINGANWA
Johannesburg,GP
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles at The Reef Hotel, MINT RESORTS THE BLYDE, and PROTEA FIRE AND ICE. Skilled in customer service and computer proficiency, I significantly improved guest satisfaction and operational efficiency. My expertise in time management and interpersonal communication consistently resulted in positive outcomes.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
The Reef Hotel
2022.08 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Housekeeping Room Attendant
MINT RESORTS THE BLYDE
2020.12 - 2021.12
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
FOOD AND BEVARAGE ATTENDANT
PROTEA FIRE AND ICE
2019.03 - 2020.10
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
High School Diploma -
JOHANNESBURG POLYTECHNIC INSTITUTE
Johannesburg, South Africa12.2007
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Call Answering and Routing
- Computer Proficiency
- Oral and writing communication
DRIVER
IM CAPABLE OF DOING DELIVERIES AND CHAUFFEUR
Additional Information
IM A FAST LEARNER AND I HAVE ABILITY TO WORK IN A FAST PACED ,TEAM ORIENTED
Languages
English
Intermediate (B1)
Timeline
Front Desk Receptionist
The Reef Hotel
2022.08 - Current
Housekeeping Room Attendant
MINT RESORTS THE BLYDE
2020.12 - 2021.12
FOOD AND BEVARAGE ATTENDANT
PROTEA FIRE AND ICE
2019.03 - 2020.10
High School Diploma -
JOHANNESBURG POLYTECHNIC INSTITUTE
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