Kudakwashe Ernest Mamvura
Restaurant Manager/Painter
Hermanus
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Lizette's Kitchen
02.2015 - Current
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Mentored and developed staff members for career advancement opportunities, leading more skilled and motivated workforce.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Warehouse Clerk
Pop Logistics
08.2013 - 11.2014
- Enhanced inventory management through meticulous record-keeping and timely updates in the warehouse management system.
- Conducted regular inventory audits to maintain accurate stock levels and identify areas for improvement in inventory control procedures.
- Established and maintained a strong working relationship with quality control teams to guarantee consistent adherence to product specifications and company standards.
- Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
- Contributed to team efforts in meeting deadlines by consistently prioritizing tasks based on urgency and business needs.
- Supported warehouse operations by assisting with picking, packing, and loading orders as needed during peak periods.
- Implemented effective storage strategies that maximized available space while minimizing retrieval time for commonly accessed items.
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Warehouse Packer
Makro
09.2012 - 07.2013
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Streamlined packing process with the implementation of a systematic approach to organizing and preparing shipments.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
- Minimized product loss by reporting any damaged or missing items immediately upon discovery.
- Proactively identified potential bottlenecks in the packing process, suggesting solutions to improve workflow efficiency.
- Participated in continuous improvement initiatives aimed at optimizing warehouse processes for better performance outcomes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Collaborated with supervisors regarding any discrepancies on pick lists or inventory concerns to ensure resolution.
- Expedited shipping times, maintaining close attention to priority orders and deadlines.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Loaded merchandise into specific packages suited for product dimensions.
Restaurant Waiter
Sundown Blues
01.2010 - 08.2012
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Maintained clean and organized dining areas for optimal guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
No Degree - Leadership And Managerment
Upskillist
Online 04.2001 -
High School Diploma -
Dangamvura High
Zimbabwe 04.2001 -
Skills
Front of House Management
Recruitment
Operations Management
Menu development
Staff Management
Staff Scheduling
Shift Management
Supervisory skills
Food Service Background
Point of Sale (POS) system operation
Team Management
Customer-Oriented
Reservation handling
Relationship Building
Quality Control
Employee Supervision
Time management abilities
Team Leadership
Leadership abilities
Problem-solving abilities
Front of House Management
Timeline
Restaurant Manager
Lizette's Kitchen
02.2015 - Current
Warehouse Clerk
Pop Logistics
08.2013 - 11.2014
Warehouse Packer
Makro
09.2012 - 07.2013
Restaurant Waiter
Sundown Blues
01.2010 - 08.2012
No Degree - Leadership And Managerment
Upskillist
04.2001 -
High School Diploma -
Dangamvura High
04.2001 -