Kudakwashe Kapungu

• Streamlined operational processes to enhance efficiency across multiple departments.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Trained and mentored team members on best practices for customer service and sales techniques.
• Developed training programs that improved employee performance and operational knowledge.
• Looked after a portfolio of 20 independent franchise stores.

• Directed daily operations to enhance efficiency and optimize resource allocation.
• Implemented strategic initiatives to boost revenue and improve customer satisfaction.
• Mentored team members to develop skills and foster a collaborative work environment.
• Analyzed market trends to identify opportunities for business growth and innovation.

• Led daily store operations, ensuring adherence to company policies and procedures.
• Trained and mentored staff on product knowledge and customer service best practices.
• Implemented inventory management systems to optimize stock levels and reduce shrinkage.
• Enhanced sales strategies through effective merchandising and promotional displays.

• Negotiated pricing agreements with vendors to optimize inventory costs.
• Analyzed market trends to inform purchasing decisions and ensure competitive pricing.
• Managed supplier relationships to enhance product quality and delivery timelines.
• Developed and implemented inventory management strategies to reduce excess stock.

● Purchased all pre-owned products through the buy shop.

● Tested and negotiated pricing.

● Managed inventory for all suspensive security buys in store

● Managed aged inventory in store by implementing markdowns, strategic merchandising and product knowledge training.

• Assisted customers with product selection and information, enhancing overall shopping experience.
• Processed transactions accurately using POS systems, ensuring customer satisfaction and efficiency.
• Maintained store organization and cleanliness, contributing to a welcoming environment for shoppers.
• Trained new staff on operational procedures and customer service best practices, fostering teamwork.