Summary
Overview
Work History
Education
Skills
Languages
Custom
References
Timeline
Generic
Kudakwashe Dean Matika

Kudakwashe Dean Matika

Johannesburg,South Africa

Summary

Experienced in bar management with a strong focus on customer interaction and complaint handling expertise. Demonstrates proficiency in till operations, beer draught system maintenance, and cocktail creation, ensuring compliance with food safety regulations and hygiene standards. Skilled in bar layout design, sales forecasting, and bookkeeping basics, complemented by a deep understanding of legislation compliance. Adept at scheduling staff rotas and motivating teams to work quickly with minimum supervision. Committed to enhancing drink pairing acumen while maintaining bar equipment efficiently. Career goals include advancing team leadership capabilities and optimising operational efficiency within the hospitality industry.

Experienced Bar Manager with knack for creating welcoming atmospheres and boosting customer satisfaction. Spearheaded successful initiatives to increase sales and streamline operations, fostering cohesive team environment. Known for turning customer feedback into actionable improvements, ensuring top-notch service and repeat business.

Overview

8
8
years of professional experience
2017
2017
years of post-secondary education

Work History

Bar Manager

The Baron Steakhouse
Sandton, Johannesburg, South Africa
12.2024 - 05.2025
  • Interacting with customers and coordination
  • Daily Stock count cutting down on shrinkage by 30%
  • Improved staff performance through regular feedback sessions and training programs by 20%.
  • Scheduling weekly rosters for staff allocation optimizing resources and efficiency.
  • I was made the face of the company brand for 2024
  • Monitoring stock levels to avoid any potential shortages during peak hours.
  • Maintaining a clean and hygienic environment, improving the overall ambiance of the bar.
  • Resolving complaints calmly and professionally to achieve positive customer outcomes.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Promoting special offers and events via social media platforms, boosting brand visibility.
  • Coordinating Front of House and Back of House staff ahead of events for smooth execution to maximize guest satisfaction.

Restaurant Manager

Steers Rivergate
Cape Town, South Africa
02.2022 - 12.2024
  • Liaised effectively with all departments, ensuring seamless operation flow from kitchen to tables.
  • Oversaw compliance with health and safety regulations for a safe dining environment.
  • Streamlined staff rotas to optimize efficiency.
  • Monitored stock levels regularly; minimized waste and over-ordering incidents.
  • I was in charge of all aspects of running the shop.
  • Hiring of staff.
  • Training of kitchen staff and crew members.
  • Preparation of monthly wages and Daily cash-ups.
  • Banking, daily orders.
  • Food cost and stock-take.
  • Managing all expenses and daily cash-flows.
  • Disciplinary hearings and procedures
  • Customer relations.
  • Follow up on orders.
  • Marketing and promotions.
  • In charge of 8 kitchen staff and 5 crew members.
  • General office administration and staff planning.



Waiter/ Mixologist

Newscafe Bar and Restaurant
BLOUBERG BEACH FRONT
12.2016 - 01.2022


  • Greeting and seating customers and educating them on current specials and promotions.
  • Food and wine pairing.
  • Establishing good customer relations.
  • Making sure the working area is clean and tidy.
  • Assisted in food preparation, resulting in timely service delivery.
  • Explained dish components clearly to enhance customers' decisions.
  • Liaised with kitchen staff for prompt order delivery to customers. reducing waiting times by by 20%
  • Welcomed customers in a friendly manner
  • Receive orders for food and beverages.
  • made suggestions and let the patrons know about the day's specials.
  • collaborated closely with other bartenders and waiters to provide prompt and effective service.
  • Mixing traditional cocktails based on client requests
  • Process payments and deliver checks.
  • maintained inventory control and kept the bar area tidy.

Education

Certificate of Higher Education -

CHURCHILL BOYS HIGH SCHOOL
Harare, Zimbabwe

Skills

  • Customer Interaction
  • Knowledge of hygiene standards
  • Complaint handling expertise
  • Till operations proficiency
  • Beer draught system maintenance
  • Cocktail creation proficiency
  • Food safety regulations
  • Bar layout design understanding
  • Bookkeeping basics
  • Sales forecasting aptitude
  • Bar equipment maintenance
  • Legislation compliance awareness
  • Work Quickly With Minimum Supervision
  • Scheduling staff rotas
  • Drink pairing acumen
  • Staff motivation
  • Interpersonal savvy
  • Team Leadership

Languages

English

Custom

  • Watching Sports
  • Playing Rugby
  • Outdoor activities
  • Hiking

References

References available upon request.

Timeline

Bar Manager

The Baron Steakhouse
12.2024 - 05.2025

Restaurant Manager

Steers Rivergate
02.2022 - 12.2024

Waiter/ Mixologist

Newscafe Bar and Restaurant
12.2016 - 01.2022

Certificate of Higher Education -

CHURCHILL BOYS HIGH SCHOOL

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Kudakwashe Dean Matika