Kuda Chitando
Key Account Manager
CapeTown ,Western Province
Summary
I am a highly articulate, seasoned professional with achievements in South Africa, Zambia and Zimbabwe. I have a strong business background, succeeding in the Key Accounts Management role in Relocation, Tourism, Maritime and the SAAS industries.
Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
I believe in making work visible and take a collective responsibility approach to Team development and Product design. I believe in maximizing what everyone is good at.
Fulfillment is found where purpose begins.
Overview
16
16
years of professional experience
Work History
Key Account Manager
Executive Relocations Africa (ERA)
6 2022 - Current
- Responsible for continuity of multiple corporate relationships
- These relationships supported and grew sale volumes.
- Met existing customers to review current services and expand sales opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Organised cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategise future growth opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Business Development Manager Africa
NSYS Group
10.2021 - 03.2022
- Key Account Management & Business development for SaaS in telecommunication industry
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Proven ability to learn quickly and adapt to new situations.
- Strong understanding of African business culture and regional business practices
- As well as gaining exposure to telecommunication industry.
STQRY African Territories Project Manager
STQRY
06.2020 - 09.2021
- Project Managed complex processes from initial interest to launching
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within industry sector throughout each stage of project life cycle.
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to managers on project budget, progress, and technical problems.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Maintained open communication by presenting regular updates on project status to customers.
Lead agent of South Africa Sales
Griffon Hoverworks
07.2019 - 05.2020
- I was responsible for laying out the road map with milestones that I was responsible for coordinating team members actions toward Hovercraft commissioning.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Delivered compelling sales presentations to prospective clients, highlighting unique value proposition of products and services.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for sales pipeline.
- Developed customized solutions for clients based on deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Property Practitioner
Pam Golding Western Seaboard
10.2017 - 06.2019
- I maximized the ROI for home by employing customized marketing strategies and subsequently negotiating the sale.
- Updated records to comply with company and regulatory standards.
- Utilized evidence-based and holistic approaches to generate sales.
- Negotiated, facilitated, and managed real estate transactions.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed successful marketing strategies to promote properties and maximize exposure.
- Appraised property values and assessed buyer income to determine feasibility of offer success.
- Streamlined property search processes for buyers by carefully assessing their needs and providing targeted listings for consideration.
- Monitored contract execution to verify complete fulfillment of terms.
- Negotiated favorable contract terms for clients by effectively communicating their needs and preferences to sellers.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Operations Manager
SBL Travel Group
01.2011 - 09.2017
- I had oversight and coordinated operation of 5 branches
- I was responsible for developing training program's for agents and managers.
- Analyzed market trends to identify new revenue streams and optimize existing products or services.
- Generated ad-hoc reports to evaluate specific business requirements.
- Cultivated high-performance team environment through clear expectations setting and regular performance feedback sessions.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Developed comprehensive business plans, outlining goals, objectives, and growth strategies.
- Monitored resource allocation, budget development and personnel recruitment for multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Midrand Branch Manager
Fast Flyer Trading Travel
10.2008 - 12.2010
- I run the Midrand Branch, and was subsequently promoted
- Commercial Development based on how well I operated the Branch
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Complied with established internal controls and policies.
- Boosted sales and customer loyalty through incentive programs.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Complied with regulatory guidelines and requirements.
- Resolved various issues impacting sales management and business operations.
Education
Property Practitioner Real Estate - Real Estate
EAAB
Cape Town 01.2018 - 2019.06
Postgraduate Diploma in Management Studies - Business Management
UCT
Cape Town 02.2007 - 20072
Bachelor of Social Science in Organizational Psychology - Human Resources Management
UCT
Cape Town 02.2003 - 20062
Skills
KPI Reporting
Client Needs Assessment
Client Relationship Building
Sales Lifecycle Management
Team building
- Problem-Solving
Problem-Solving
Needs analysis
Analytical Thinking
Account Management
Quality Assurance
- Project Planning
Accomplishments
- Enhanced STQRY brand in Africa- I played a key role in increasing brand awareness of STQRY with tourism entities.
- Successfully managed 100s of Relocations across 30+ different African countries.
- Supervised team of 60 consultants in 45 countries. At any given time you could be working directly with 25 to 35 of those consultants on a daily or weekly basis.
Timeline
Business Development Manager Africa
NSYS Group
10.2021 - 03.2022
STQRY African Territories Project Manager
STQRY
06.2020 - 09.2021
Lead agent of South Africa Sales
Griffon Hoverworks
07.2019 - 05.2020
Property Practitioner Real Estate - Real Estate
EAAB
01.2018 - 2019.06
Property Practitioner
Pam Golding Western Seaboard
10.2017 - 06.2019
Operations Manager
SBL Travel Group
01.2011 - 09.2017
Midrand Branch Manager
Fast Flyer Trading Travel
10.2008 - 12.2010
Postgraduate Diploma in Management Studies - Business Management
UCT
02.2007 - 20072
Bachelor of Social Science in Organizational Psychology - Human Resources Management
UCT
02.2003 - 20062
Key Account Manager
Executive Relocations Africa (ERA)
6 2022 - Current
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