Kubendran Naicker
Director (Petrochemical)
Durban
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Director
Naick Energy Pty LTD
01.2017 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Drafted and distributed reports to assist board members with critical business decisions.
- Monitored expenditures to mitigate risk of overages.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Regional Sales Coordinator
Doculam PTY LTD
08.2008 - 07.2016
- Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Set up appointments with potential and current customers to promote new products and services.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Led educational training seminars and product demonstrations.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Networked at events and by phone to expand business profits and revenues.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Managed projects through effective budgeting, scheduling and complex problem-solving.
- Visited clients on-site to give benefit-oriented sales presentations.
General Manager Call Center
RTS
03.2006 - 07.2008
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Masters Of Business Administration - Business Administration And Management
01.2017 - Current
Skills
Critical thinking
undefinedAccomplishments
- Nominated for Small Business 2023
Timeline
Director - Naick Energy Pty LTD
01.2017 - Current
MANCOSA - Masters Of Business Administration, Business Administration And Management
01.2017 - Current
Regional Sales Coordinator - Doculam PTY LTD
08.2008 - 07.2016
General Manager Call Center - RTS
03.2006 - 07.2008