Krystal Mabaso
Account Manager
Pietermaritzburg
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
11
11
years of professional experience
1
1
Language
Work History
SENIOR HUMAN RESOURCE MANAGER
CREW BLOOM
Remote
02.2022 - 07.2022
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Designed employee surveys to evaluate employee satisfaction.
- Created programs to reduce turnover and improve employee engagement in daily business processes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Organized and led staff orientation programs and training to promote collaboration.
CLIENT SUCCESS MANAGER
CREW BLOOM
Remote
06.2021 - 01.2022
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted monthly check ins and ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Worked closely with Sales and Recruitment departments to create products which aligned with our clients needs.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Planned, articulated and executed client development strategies.
- Reviewed products and user documentation to assess compliance with client success processes.
- Managed successful negotiation of long-term contract renewals with clients.
- Grew my client portfolio by 50%.
- Created customer support strategies to increase customer retention.
ACCOUNT MANAGER
G&G Digital
Hybrid
07.2020 - 01.2021
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Performed troubleshooting of software and hardware to resolve issues and escalated situations to the technical department.
- Establishing and maintaining client relationships
- Conduct measurement and key performance indicator analysis
- Worked closely with the creative department to create content which aligned with the needs of the client
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
ACCOUNT MANAGER
CHANNEL MOBILE
Cape Town
09.2019 - 06.2020
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Devised strategies to perform at the required goal level and achieve monthly quota.
- Educated clients on new products or services to increase customer engagement with the brand.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
ACCOUNT MANAGER
WOW MARKETING SERVICES
Cape Town
08.2017 - 09.2019
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Identified appropriate marketing channels and targeted customers for campaigns.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish the business from competitors.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Improved the participants' activity rate from 40% to an average of 75-80% weekly
Education
Mini MBA - Business Management
International Business Management Institute (IBMI)
Online 04.2001 -
Fundamentals of digital marketing -
Aveta Business Institute
OnlineCertifed Lean Six -
Udemy Online Courses
OnlineCertified Lean Six -
Alison Learning
OnlineSkills
Google Workspace
CanvaHubstaffHubspotSalesforceClient Relationship buildingAccount growthProject/Account ManagementLeadershipInterpersonal and client communications
Relationship cultivation and retention
Client satisfaction-driven
Strategic planning
Troubleshooting
Business operations knowledge
Policy and procedure adherence
Quote
I demonstrate honesty through what I say and do.
Relationships are built on trust.
Being accountable means not only acknowledging my mistakes but also learning from them.
Excellence is about striving to do more and be great, even if you make mistakes along the way.
Timeline
SENIOR HUMAN RESOURCE MANAGER
CREW BLOOM
02.2022 - 07.2022
CLIENT SUCCESS MANAGER
CREW BLOOM
06.2021 - 01.2022
ACCOUNT MANAGER
G&G Digital
07.2020 - 01.2021
ACCOUNT MANAGER
CHANNEL MOBILE
09.2019 - 06.2020
ACCOUNT MANAGER
WOW MARKETING SERVICES
08.2017 - 09.2019
Mini MBA - Business Management
International Business Management Institute (IBMI)
04.2001 -
Fundamentals of digital marketing -
Aveta Business Institute
Certifed Lean Six -
Udemy Online Courses
Certified Lean Six -
Alison Learning