MS Office word
Kristy Dias
House Executive
Alberton
Summary
Constantly striving to enhancing operational efficiency and customer satisfaction. I leveraged strong communication and problem-solving skills at Maccauvlei Learning Academy to streamline the QA processes and improve training outcomes. My experience includes coordinating logistics, managing documentation, and ensuring compliance, demonstrating a commitment to quality and attention to detail.
Overview
21
21
years of professional experience
Work History
House Executive
Self Employed
01.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Training Co-ordinator
Guy Blackbeard and Associates (pty)Ltd
01.2015 - 12.2017
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, transportation and managing participant registration.
- Facilitated communication between trainer and hiring company before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Maintained accurate records of delegate participation in training events, tracking customer satisfaction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
Training Quality Assurance Officer
Maccauvlei Learning Academy
07.2012 - 12.2014
- Facilitated effective communication between departments regarding quality matters, fostering a collaborative working environment.
- Collaborated with cross-functional teams for timely resolution of quality issues and concerns.
- Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
- Liaised with external auditors during certification processes, demonstrating an unwavering commitment to meeting stringent regulatory requirements for product safety and effectiveness.
- Monitored activities and supporting systems to meet compliance regulations.
Training Project Co-oridnator
Maccauvlei Learning Academy
02.2010 - 06.2013
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
Training Learnership
Maccauvlei Learning Academy
02.2009 - 01.2010
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Training Co-ordinator
Maccauvlei Learning Academy
07.2008 - 12.2008
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Temp Worker
Macauvlei Learning Academy
09.2007 - 06.2008
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Swimming Lessons Instructor
Dorothy Ashmore Swimming School
01.2004 - 12.2006
- Increased student confidence in swimming abilities through consistent encouragement and positive reinforcement.
- Promoted water safety awareness by incorporating essential skills and techniques into each lesson plan.
Education
B-Com Honours - Business Management
North-West University
Vanderbijlpark, South Africa 04.2001 -
Skills
Strong Communication Skills
Data Entry
Documentation Management
Quality Management Systems
Attention to Detail
Problem-Solving
Strong Communication Skills
Software
MS Office excel
MS Office Powerpoint
MS Office Outlook
Timeline
House Executive
Self Employed
01.2018 - Current
Training Co-ordinator
Guy Blackbeard and Associates (pty)Ltd
01.2015 - 12.2017
Training Quality Assurance Officer
Maccauvlei Learning Academy
07.2012 - 12.2014
Training Project Co-oridnator
Maccauvlei Learning Academy
02.2010 - 06.2013
Training Learnership
Maccauvlei Learning Academy
02.2009 - 01.2010
Training Co-ordinator
Maccauvlei Learning Academy
07.2008 - 12.2008
Temp Worker
Macauvlei Learning Academy
09.2007 - 06.2008
Swimming Lessons Instructor
Dorothy Ashmore Swimming School
01.2004 - 12.2006
B-Com Honours - Business Management
North-West University
04.2001 -
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