KRISTON LAFFLAIR
Durban
Summary
Dynamic professional committed to achieving excellence through hard work, dedication, and loyalty. Proven ability to communicate effectively at all levels, enhancing presentation skills while consistently delivering exceptional service to clients and employers. Self-motivated and goal-oriented, thriving on meeting and exceeding deadlines while providing unique, high-quality solutions. Passionate about continuous learning and innovation, eager to contribute positively to organizational efficiency and effectiveness.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Sales Receptionist
ARB Electrical
05.2023 - Current
- Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
- Maintained a welcoming showroom environment, ensuring cleanliness and attractive product displays for all visitors.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Work closely with sales and despatch processing delivery notes and capturing efficiently.
- Employment equity representative with key responsibilities promoting fairness in the work place. Monitoring and reporting progress .Supporting underrepresented groups.
- Assisting Branch Administrator with daily cash reconciliations.
- Assisting with Stocktakes
LODGE HOSTESS & ASSISTANT MANAGER
TRADEWINDS LODGE BB
05.2021 - 04.2023
- Credit controlling
- Email Management
- Oral and written professional communication
- Receiving and onboarding Guests
- Administration and Client retention
- Payment of Salaries
- Quality Assurance
- Preparing Invoices, taking calls, booking rooms
- Sales and Inventory
- Stock taking and Procurement
PA & Learnership
SHACKLETON LIFE INSURANCE COMPANY
01.2019 - 01.2020
- Answer, screen, and transfer inbound calls
- Providing administrative support to existing clients such as Old mutual and Alexander Forbes Campaign
- Driving Sales
- Engaging with Potential Clients
- Administrative duties such as Filing, email management, Data-capturing, Research, Market Analysis
- Financial Advising at Junior level
- Promoted to Personal assistant to Senior Manager at Shackleton
- Inventory management of office supplies
- Welcome Clients and Visitors
ADMINISTRATOR, RECEPTIONIST & SALES CONSULTANT
VERICRED
01.2017 - 01.2018
- E-filing and Hard Filing
- Email Management
- Client retention
- Communicating changes or high priority messages to staff members
- Setting up of meetings
- Research topics delegated by management
- Debtors control- would call clients up to decide for payments
- Sales: Responsible call prospective clients and market our products
- Report to line manager issues of IT, Resources needed etc.
- Create client portfolios.
Education
NATIONAL CERTIFICATE - LONG TERM INSURANCE LEVEL 4
GRADUATE INSTITUTE OF FINANCIAL SERVICES
01.2020
MATRIC - English, Afrikaans, Life Orientation, Business Studies, Tourism, Mathematics Literacy & Geography
STRELITZIA SECONDARY SCHOOL
12.2015
Skills
- MS word, outlook and Powerpoint
- Communication [Oral and written]
- Research and problem solving
- Data Analytics
- Customer Service and Client Retention
- Project planning and time management
- Relationship building & stakeholder engagement
- People management
- Sales techniques
- Social media
- Multitasking
- Excellent communication
- Punctual and reliable
- Telephone and email etiquette
- Administrative support
- Professionalism
References
References available upon request.
Interests
Dancing and singing, Cooking and baking, Travelling and socialising
Software
XACT ERP (In house system)
Timeline
Sales Receptionist
ARB Electrical
05.2023 - Current
LODGE HOSTESS & ASSISTANT MANAGER
TRADEWINDS LODGE BB
05.2021 - 04.2023
PA & Learnership
SHACKLETON LIFE INSURANCE COMPANY
01.2019 - 01.2020
ADMINISTRATOR, RECEPTIONIST & SALES CONSULTANT
VERICRED
01.2017 - 01.2018
MATRIC - English, Afrikaans, Life Orientation, Business Studies, Tourism, Mathematics Literacy & Geography
STRELITZIA SECONDARY SCHOOL
NATIONAL CERTIFICATE - LONG TERM INSURANCE LEVEL 4
GRADUATE INSTITUTE OF FINANCIAL SERVICES
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