Kristina Wilfred
ESL Teacher
Mooinooi,North West
Summary
Adventurous and dedicated educator skilled at developing and promoting fun, interactive learning within a group environment. Experienced working with children and adults from wide array of cultural backgrounds to teach language skills. Excited to combine my research and communication skills with my expertise of travel and customer-service.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Online ESL Teacher
Cambly Inc.
Remote
06.2020 - Current
- Teach a diverse range of nearly 700 students total, from over 20 countries with 2,076+ chats, ranging from 8-80 years old.
- Adapt lessons and tailor learning using given curriculum, news articles, games, and conversational English to meet individual student needs from stay-at-home parents to business executives
- Achieve 99% satisfaction rate and 4.93 student rating
- Manage schedule and provided flexible times for classes across multiple time zones world wide.
- Communicate with students in culturally appropriate way, considering personal backgrounds and interests when tailoring each individual lesson
Client Advocate
Brown and Brown Absence Services Group
Remote
02.2023 - 10.2023
- Managed diverse portfolio of clients with disabilities, tailoring advocacy strategies to suit individual needs and preferences.
- Enhanced customer satisfaction by providing assistance for 30+ clients per day, completing new applications and using quick problem-solving skills to find solutions for current cases.
- Provided resources, explanations, and knowledge of Social Security system to clients, to ease their concerns and streamline process.
- Communicated closely with other departments to manage escalated cases, leading to successful resolutions and higher approval rate of cases.
- Consistently received ratings of 10 on customer satisfaction surveys and used supervisor and peer feedback to continually improve work skills and case approvals.
Elementary ESL Teacher
ILA Vietnam
Hanoi
11.2020 - 08.2022
- Developed content and created engaging lessons for 20+ classes/week, students ranging from 5-18 years old from various backgrounds.
- Provided high-energy, student-focused instruction using given curriculum, worksheets, games and visuals to help improve reading, writing, speaking and listening skills, in both public school and language center classes.
- Collaborated with local teaching assistant to manage students and create culturally sensitive and relevant activities, adapting content to meet various class needs and personal interest.
- Managed Grade 2/Grade 5 Teacher groups, reviewing lesson plans and creating schedule for sharing lessons and collaborating on ideas with peers.
- Adapted quickly and efficiently to changing work-schedules and curriculum updates from school.
- Contributed to school-wide professional development initiatives by leading peer workshops to 30+ teachers on "Creating Purpose in ESL Lessons" and "Activities for Learning Vocabulary".
- Smoothly and expeditiously executed a shift from in-person learning to online learning across a variety of platforms including Online textbooks, Zoom, Microsoft Teams, and Google Meets.
ESL Teacher-Public School
Atlantic International Edu and Training Company
Hanoi
09.2018 - 05.2020
- Taught English as Second language at 22 classes of 30-40 students/week across 9 different schools, moving to various locations each day and adapting to individual school needs and requirements.
- Created presentations and lessons for 30+ teachers to use in company-wide curriculum at public secondary schools for grades 6-12.
- Used games and fun young-learner activities to immerse classes in language and create fun, welcoming classroom environment with respect to cultural sensitivity and differences.
- Collaborated with diverse colleagues from multiple countries to share best practices and classroom management strategies.
- Mentored new teachers and acted as resource for teaching, life in Vietnam, etc.
Education
Bachelor of Science - Parks, Recreation, And Tourism Management
Clemson University
Clemson, SC 01.2010 - 12.2013
Skills
Cultural immersion
Public Speaking
Organization and Planning
Engagement Techniques
Leadership
Additional Information
ESL Secondary Teacher- 2015 - Chaing Mai, Thailand
Disney College Alumni Program - 2013
Disney College Program - 2011
Certification
CELTA- Teaching House
Timeline
Client Advocate
Brown and Brown Absence Services Group
02.2023 - 10.2023
Elementary ESL Teacher
ILA Vietnam
11.2020 - 08.2022
Online ESL Teacher
Cambly Inc.
06.2020 - Current
CELTA- Teaching House
06-2020
ESL Teacher-Public School
Atlantic International Edu and Training Company
09.2018 - 05.2020
TESOL-American TESOL Inst.
04-2015
Bachelor of Science - Parks, Recreation, And Tourism Management
Clemson University
01.2010 - 12.2013
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