KRISTEN TYRELL KLASSEN
Gaylee
Summary
Experienced customer service and client care agent with a proven track record in e-commerce and financial services. Skilled in managing high volumes of customer inquiries, resolving issues, overseeing administrative duties, and effectively using CRM systems. Recognized for professionalism, exceptional communication abilities, and consistently achieving key performance indicators and service objectives.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Customer Service Agent
Amazon
01.2021 - 01.2023
- Assisted customers with online shopping inquiries and product support
- Processed returns, exchanges, and replacements
- Transferred customers to appropriate departments as needed
- Achieved weekly RAP and CCXU targets
- Tools used: Chime, Outlook, CSC, Knowledge Center, Excel
Customer Service Agent
Teleperformance
01.2020 - 01.2021
- Provided support for online orders, returns, and technical issues
- Maintained performance targets in RAP and CCXU
- Used CRM tools and internal systems for case management
Customer Service Agent
Capita SA
01.2019 - 01.2020
- Handled order tracking, complaints, and escalations
- Provided support for e-commerce queries and upsold clothing items
- Tools used: Ask Percy, Avaya
- Met monthly KPIs consistently
Sales Agent
RCS
01.2017 - 01.2018
- Sold personal loans to new and existing clients
- Handled objections and closed sales under pressure
- Consistently exceeded daily, weekly, and monthly targets
- Used Avaya and other internal systems
Education
Diploma - Human Resource Management
Boston City Campus
01.2023 - 01.2025
Diploma - Human Resource Management
ALISON
120-Hour TEFL Certificate - undefined
Teacher Record
National Senior Certificate - Grade 12
Bellville South High School
Skills
Customer service
Call control
Decision-making
Time management
Complaint handling
Information verification
Personal Information
- Date of Birth: 09/24/98
- Nationality: South African
- Marital Status: Married
Timeline
Diploma - Human Resource Management
Boston City Campus
01.2023 - 01.2025
Customer Service Agent
Amazon
01.2021 - 01.2023
Customer Service Agent
Teleperformance
01.2020 - 01.2021
Customer Service Agent
Capita SA
01.2019 - 01.2020
Sales Agent
RCS
01.2017 - 01.2018
Diploma - Human Resource Management
ALISON
120-Hour TEFL Certificate - undefined
Teacher Record
National Senior Certificate - Grade 12
Bellville South High School
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