Kristen Lewis
Randpark Ridge
Summary
Result-oriented Projects Demand Manager with a strong focus on executing projects and deriving business insights. Engages with customers to unpack requirements and designs future solutions based on evolving needs. Drives team motivation and success through improved business communication and adherence to governance.
Overview
9
9
years of professional experience
Work History
Projects Demand Manager
Multichoice
Randburg
10.2023 - Current
- Understand Build business requirements, execute projects and derives business insights.
- Engage with customers to unpack requirements and design for future requirements based on future needs.
- Create Information and Insights Packs inclusive of PowerPoint, Dashboarding or Reporting, or any fit-for-purpose reporting and information management tools.
- Develop demand management process from initial request to final execution and tracking.
- Prioritize Critical vs. Important demand.
- Define reprioritization process.
- Improve business communication.
- Ensure adherence to departmental and company policies and rules.
- Ensure compliance to all South African IT legislation and governance.
- Ensure continuous improvement of standard operating procedures.
- Contribute to the development and management of Service Level Agreements
Projects Demand Coordinator / Administrator
Multichoice
Randburg
04.2020 - 09.2023
- Support the IT Project/Programme Managers with the PMO Governance Activates.
- Participating in knowledge-sharing activities to drive the adoption of PMO Governance and Demand Management Processes.
- Maintain the IT Demand Management pipeline.
- Coordinating all data from all stakeholders in Demand Management System and ensuring that the data is accurate.
- Generating accurate reports based on all data obtained from Project streams.
- Supporting the IT Project Management office, Dev, and Business stakeholders with Demand Management Activities.
- Assist with Managing of Stockhandlers agents within Multichoice business Mainly Africa entity.
Content Controller
Electronic Media Network (Pty) Ltd
Randburg
09.2019 - 01.2020
- Create deal memos on synergy and ensure deals are executed timeously.
- Ensure rights and runs are allocated with the finance team as per inventory and scheduling requests.
- Liaise with program acceptance to ensure final duration available to schedulers before lock and release of schedules.
- Ensure all are loaded and deal memos are executed by deadline dates for the Pop-up channels.
- Ensure correct platform and channel rights are selected for SVOD.
- Ensure all metadata information is loaded as per SOP i.e. YOP, Estimated Durations, Synopsis, Cast & amp, Director.
- Update historical data on synergy.
- Liaise with contracts regarding Catch-up and live streaming rights.
- Ensure all material is uploaded to meet scheduling deadlines.
Self-Service Support Analyst
Multichoice
Randburg
08.2017 - 06.2019
- Daily, Weekly, and monthly reporting on stats
- Monitor, track statistics on usage
- Monitor existing systems, platforms, and channels.
- Log track and ensure that Self-service related issues and defects are tracked, and stakeholders provided with timely feedback.
- Manage post-production testing of relevant initiatives.
- Implement monthly testing of self-service platforms - Distribute relevant and related reports.
- Update self-service test packs as required.
- Identify, facilitate, and track the fixing issues identified self-service defects across all platforms.
- Conduct trend analysis and reporting on defect failures, schedule and provide weekly / monthly reports.
- Test Scenarios
- Verifying smart card
- Executes UAT-specific test plans and test cases and test data.
- Utilizes testing tools, as required (Production Website)
- Provide UAT support on relevant Africa project tasks.
- Communicates with customers and stakeholders.
- To develop test plans and test reports to assess if the system can support day-to-day business and user scenarios and ensure the system is sufficient and correct for business usage.
- Business as usual testing
- UAT Testing
- Publish System, Customer, IVR, and Reauth tracker weekly.
- Managing and reviewing filing and office systems
- Planning and organizing team events.
- Tracking of monthly budget
- Liaising with customers, suppliers, and staff
Communications Administrator
Multichoice Group
Randburg
02.2017 - 08.2017
- Prepare communication and send out to in-country in forms of SMS and DSD
- Data Carousel- scheduling images of campaign adverts to countries and managing campaigns.
- Uploading messaging templates onto the Customer Messaging framework (UI).
HR Data Capturer & Filing Assistant
Multichoice
Randburg
10.2016 - 01.2017
- Prepares source data for computer entry by compiling and sorting information, establishing entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enters customer and account data by inputting alphabetic and numeric information on the keyboard or optical scanner according to screen format.
- Maintains data entry requirements by following data program techniques and procedures.
- Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
- Tests customer and account system changes and upgrades by inputting new data; reviewing output.
- Secures information by completing database backups.
- Maintains operations by following policies and procedures; reporting needed changes.
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
Education
Matric Certificate -
Mondeor High School
Johannesburg12.2014
IT Management - Short Course -
The University of Cape Town
07.2021
High Certificate in Management Practice | NQF 5 -
Henley Business School
Johannesburg04.2024
Certified Associate in Project Management -
PM Ideas
Johannesburg01.2024
Skills
- Azure DevOps
- Synergy
- Clarity
- Service Management Automation
- Infobip
- Power BI
- Fresh Service
- Microsoft Office
- Communication Skills
- Operations & Admin
- Flexibility & Adaptability
References
- Julie Booyse, Multichoice Group, 083 271 9695, Principal Specialist
- Joe Geldenhuys, Multichoice Group, 082 901 9753, Senior Manager PMO & Demand Management
Timeline
Projects Demand Manager
Multichoice
10.2023 - Current
Projects Demand Coordinator / Administrator
Multichoice
04.2020 - 09.2023
Content Controller
Electronic Media Network (Pty) Ltd
09.2019 - 01.2020
Self-Service Support Analyst
Multichoice
08.2017 - 06.2019
Communications Administrator
Multichoice Group
02.2017 - 08.2017
HR Data Capturer & Filing Assistant
Multichoice
10.2016 - 01.2017
Matric Certificate -
Mondeor High School
IT Management - Short Course -
The University of Cape Town
High Certificate in Management Practice | NQF 5 -
Henley Business School
Certified Associate in Project Management -
PM Ideas