Kristal Botha
Hotel Receptionist
Johannesburg
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Sasol, where I spearheaded initiatives that significantly increased brand credibility through customer advocacy. Expert in sales expertise and training development, my approach consistently results in revenue growth and operational efficiencies. Skilled in administrative support, I excel in fast-paced environments, always exceeding targets.
Overview
4
4
years of professional experience
Work History
Customer Success Representative
Sasol
Sandton, South Africa
01.2024 - Current
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Cultivated customer advocacy by identifying potential case studies, testimonials, and referrals, resulting in increased brand awareness and credibility.
- Implemented targeted upselling strategies, resulting in increased revenue from existing customers.
- Influenced product roadmap by advocating for customer needs and providing valuable feedback from the field to internal stakeholders.
- Conducted regular check-ins with key accounts, ensuring ongoing satisfaction and fostering loyalty.
- Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
Guest Service Representative
Da Vinci Hotel & Suites
Sandton, South Africa
04.2022 - 11.2023
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Waitress
Southern Sun
Rosebank, South Africa
12.2020 - 02.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
High School Diploma - Grade 12
Hoërskool Die Burger
Bergeron, South Africa11.2020
Skills
Sales expertise
Timeline
Customer Success Representative
Sasol
01.2024 - Current
Guest Service Representative
Da Vinci Hotel & Suites
04.2022 - 11.2023
Waitress
Southern Sun
12.2020 - 02.2022
High School Diploma - Grade 12
Hoërskool Die Burger
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