KREANNE GOVENDER
QUALIFIED AUTOMOTIVE TECHNICIAN
DURBAN
Summary
Dynamic Automotive Service Advisor with proven success at HINO Trucks, recognized for enhancing customer satisfaction and exceeding revenue targets. Skilled in vehicle diagnostics and complaint handling, I foster trust-based relationships, streamline warranty processing, and implement process improvements, resulting in increased operational efficiency and loyalty among clients.
Professional automotive industry specialist with extensive knowledge in vehicle maintenance and customer service. Proven track record in diagnosing issues, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.
Energetic and customer-focused professional with talent for building rapport and understanding client needs. Possesses in-depth knowledge of automotive systems and service processes, along with strong communication and organizational skills. Committed to enhancing customer satisfaction and driving service excellence.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Automotive Service Advisor
HINO Trucks
09.2024 - 03.2025
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Maintained high customer satisfaction standards to meet or exceed targets.
Automotive Service Advisor
Toyota South Africa
04.2024 - 09.2024
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Workshop Controller
Toyota South Africa Motors
07.2023 - 01.2024
- Boosted workshop revenue through upselling additional services such as detailing or preventative maintenance packages.
- Reduced downtime with proactive maintenance of workshop equipment and tools.
- Managed a team of technicians, ensuring proper task delegation and adherence to safety protocols.
- Led process improvement initiatives that resulted in increased operational efficiency and reduced overhead costs.
Warranty Clerk
Mercedes-Benz South Africa
02.2022 - 02.2023
- Improved communication between departments by regularly updating team members on warranty claim statuses.
- Assisted in the development of warranty claim forms, making them more user-friendly and intuitive for customers to complete.
- Created comprehensive reports detailing monthly warranty activities for management review and analysis.
- Coordinated shipping arrangements for replacement parts or products covered under warranty programs.
Apprentice
Mercedes-Benz South Africa
08.2019 - 12.2022
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
Education
High School Diploma -
PORT SHEPSTONE SECONDARY
Port Shepstone, South Africa 04.2001 -
Skills
Vehicle diagnostics
Warranty processing
Estimating costs
Vehicle inspection
Complaint handling
Customer satisfaction
Parts ordering
Diagnostic tools
Repair recommendations
Service advising
Quality control
Strong work ethic
Accomplishments
- Resolved product issue through consumer testing.
- Achieved customer satisfaction through effectively helping with repairs and servicing
- Achieved targets by completing monthly figures with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
CST - Certified Service Technician
Additional Information
ACHIEVED NATIONAL ENGINEERING CERTIFICATE N1
ACHIEVED NATIONAL ENGINEERING CERTIFICATE N2
ACHIEVED NATIONAL ENGINEERING CERTIFICATE N3
Timeline
Automotive Service Advisor
HINO Trucks
09.2024 - 03.2025
Automotive Service Advisor
Toyota South Africa
04.2024 - 09.2024
Workshop Controller
Toyota South Africa Motors
07.2023 - 01.2024
CST - Certified Service Technician
12-2022
Warranty Clerk
Mercedes-Benz South Africa
02.2022 - 02.2023
Apprentice
Mercedes-Benz South Africa
08.2019 - 12.2022
High School Diploma -
PORT SHEPSTONE SECONDARY
04.2001 -
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