Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kouthar Ismail

Finance Assistant
Cape Town,WC

Summary

Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Adept in analytical thinking, strategic planning, leadership, and building strong relationships with business partners. My main objective is to be versatile, industrious and to be given the opportunity to improve and strengthen my capabilities. I have knack for understanding procedures and acquiring new technical skills easily. Able to juggle multiple priorities efficiently and meet tight deadlines without compromising quality. Proficient in Microsoft Office programs. Hardworking, and ready to join my next team.

Overview

9
9
years of professional experience
1
1
years of post-secondary education

Work History

Finance Assistant

Collinson
12.2023 - Current
  • Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
  • Reconcile bank statements and accounts and maintain accuracy and current records.
  • Collaborated effectively with cross-functional teams to resolve any financial discrepancies or irregularities.
  • Pitched in to assist with special projects and additional tasks.
  • Facilitated timely vendor payments, maintaining strong relationships and ensuring service continuity.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into Microsoft Dynamics, Account Edge and Access Dimension.
  • Minimized financial risks by continuously monitoring and reporting irregularities to management.

Team Leader (Secondment)

Collinson
Cape Town
05.2023 - 10.2023
  • Established clear communication channels and provided timely feedback to team members
  • Mentored and trained team members to develop their skills and career paths
  • Developed team goals and objectives and monitored progress to ensure successful completion of tasks
  • Created an effective team culture and fostered collaboration to increase team morale and motivation
  • Evaluated team performance and provided constructive feedback to help team members improve

Social Media Consultant

Collinson
08.2021 - Current
  • Respond to members' queries on Social Media including Facebook, Twitter, Trust Pilot and Google Reviews for products such as Collinson Airport Testing & Priority Pass
  • Handle App related queries on IOS and Googleplay platforms for products such as Priority Pass, LoungeKey & MasterCard airport experiences
  • Liaise with Accounts Team regarding refunds, membership extensions and member compensation
  • Liaise with the Technical Team regarding any app related issues and relaying these messages to members
  • Produced weekly and monthly reports to track key performance indicators and provide insights to stakeholders

Customer Relations Coordinator

Collinson
07.2018 - 08.2021
  • Resolved customer complaints for Priority Pass, LoungeKey, Lounge Club & MasterCard Airport Experiences & Lounge Pass in a timely and professional manner, reducing customer complaints
  • Liaise with the Legal Team when required
  • Liaise with Airport Lounge Operators regarding complaint resolutions
  • Liaise with Accounts Team regarding refunds, membership extensions and member compensation
  • Respond to members' queries on Social Media i.e
  • Facebook, Twitter, Instagram and Trust Pilot using platforms such as Hootsuite, Salesforce and Freshdesk
  • Handle App related queries on IOS and Googleplay platforms for products such as Priority Pass, LoungeKey & MasterCard airport experiences
  • Raising technical issues using a JIRA system then liaising with the Technical Team regarding any app related issues and relaying these messages to members

Customer Service Advisor

Collinson
07.2016 - 07.2018
  • Answering calls and emails received by Travel Partners, Direct guests and Travel Agencies to maintain healthy relationship as their sole supplier
  • This includes administrative tasks, costing, invoicing, registering new Travel Partners / Travel Agents & assisting with daily customer service related enquiries
  • Coordinating Group Bookings for Travel Partners & Travel Agencies, as well as direct customers
  • Liaise with internal partnership team & BPO client regarding Airport Lounge operating hours; condition of entry; lounge admin i.e
  • Name Changes / closures due to natural disasters & lounge expiration / new additions
  • Liaise with car rental & hotel partners to be up to date with latest additions, discounts & processes
  • Process and book car rentals for IAPA and Priority Traveller members worldwide
  • Process and book hotel, spa & golf resorts for IAPA and Priority Traveller members at discounted rate
  • Deal with daily Travel Plan customer service enquiries regarding new memberships / cancellations / invoicing
  • Liaise with I.T department on upgrades and maintenance for Travel Plan mobile app & desktop version of product
  • Liaise with Corp Traveller Flights department regarding members travel itineraries

Education

Diploma - Accounting Sciences

Cape Peninsula University of Technology
Cape Town

Matric -

Livingstone High School
Cape Town, South Africa
01.2011 - 01.2015

Skills

Timeline

Finance Assistant

Collinson
12.2023 - Current

Team Leader (Secondment)

Collinson
05.2023 - 10.2023

Social Media Consultant

Collinson
08.2021 - Current

Customer Relations Coordinator

Collinson
07.2018 - 08.2021

Customer Service Advisor

Collinson
07.2016 - 07.2018

Matric -

Livingstone High School
01.2011 - 01.2015

Diploma - Accounting Sciences

Cape Peninsula University of Technology
Kouthar IsmailFinance Assistant