Kotipe Christopher Mothapo
Operations Manager
Kameelfotein,Pretoria,Gauteng
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Operations Manager
Pt Operations Services / Bakwena N1N4
Pretoria
03.2016 - Current
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly along Bakwena Route N1N4.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed strong relationships with different stakeholders and vendors resulting in better pricing and improved service quality.
- Facilitated smooth collaboration between departments through clear communication channels.
- Responsible to collecting revenue from the Toll Gates until it is bank.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Route Service Manager
Pt Operations Services
Pretoria
03.2015 - 07.2016
- Managing accidents / Incidents / Crashes through Road Incident Management System (RIMS),ensuring that there is proper traffic accommodation and compliance with RIMS protocol.
- Compiling monthly accidents / crashes data and Budget report.
- Mentored team members, sharing industry knowledge and best practices for continued professional development.
- Ensured accurate billing practices, maintaining detailed records of services provided on each route visit.
- Identified potential risks within operations, developing contingency plans to minimize disruptions or delays in service delivery.
- Identifying the accidents / crashes hot spots, arranging Road Safety Campaign and awareness across our Bakwena N1N4 Routes.
- Reduced operating costs by identifying inefficiencies and implementing cost-saving measures in route planning.
- Increased employee retention, implementing comprehensive training programs for new hires.
- Managed personnel effectively, fostering accountability, responsibility, professionalism while delegating tasks efficiently.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Ensure that the Route Services Department (Call Centre Agents and Route Patrol Driver) running smoothly 24/7 and all the time.
Senior Accident Co-Ordinator (2IC)
Automobile Association Of South Africa
Johannesburg
04.2011 - 02.2015
- Managing Emergencies Roadside Assistance Vehicles and dispatching Roadside Assistance vehicle to the accident as well as stranded motorist on the side of the road.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Ensuring the smooth running of the Fleet and Dispatch Department
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
BBA -
Regenesys Business School
Johannesburg, South Africa 01.2023 - 06.2026
Certificates For Financial Management For NFM -
University of Pretoria
Pretoria, South Africa 11.2023 - 01.2024
MS Excel Intermediate -
BETH HORNER & ASSOCIATES
Pretoria, South Africa 02.2022 - 11.2022
Basic Health And Safety Certificate -
DATA MATRIX (PTY) LTD
Pretoria, South Africa 06.2022 - 11.2022
Dangerous Good Awareness Training Certificates -
DGA And RSS (Pty) Ltd
Pretoria, South Africa 07.2022 - 11.2022
Grade C - Certificate -
Stallion Security
Johannesburg, South Africa 03.2002 - 07.2002
Diploma in Auctioneering -
College of Auctioneering
Kempton Park,South Africa 06.2005 - 11.2005
High School Diploma -
Mapeloana High School
Polokwane, Limpopo Province 01.1999 - 01.2000
Skills
References
Name of the Company : Pt Operations Services / Bakwena N1N4
Position : CEO
Name : Abdul Hay
Cellphone number : 063 639 3223
Work Telephone : 012 743 9000
Automobile of South Africa (ASA)
Position : Operations Manager
Name : Kamal Ramparsad
Cellphone number : 079 331 5724
Work Telephone : 011 799 1500
Automobile of South Africa (ASA)
Position : Dispatch Manager
Name : Amanda Moir
Cellphone number : 082 415 4752
Work Telephone : 011 799 1500
Timeline
Certificates For Financial Management For NFM -
University of Pretoria
11.2023 - 01.2024
BBA -
Regenesys Business School
01.2023 - 06.2026
Dangerous Good Awareness Training Certificates -
DGA And RSS (Pty) Ltd
07.2022 - 11.2022
Basic Health And Safety Certificate -
DATA MATRIX (PTY) LTD
06.2022 - 11.2022
MS Excel Intermediate -
BETH HORNER & ASSOCIATES
02.2022 - 11.2022
Operations Manager
Pt Operations Services / Bakwena N1N4
03.2016 - Current
Route Service Manager
Pt Operations Services
03.2015 - 07.2016
Senior Accident Co-Ordinator (2IC)
Automobile Association Of South Africa
04.2011 - 02.2015
Diploma in Auctioneering -
College of Auctioneering
06.2005 - 11.2005
Grade C - Certificate -
Stallion Security
03.2002 - 07.2002
High School Diploma -
Mapeloana High School
01.1999 - 01.2000
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