Summary
Overview
Work History
Education
Skills
Timeline
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Kopano Ayanda Lesiba

Call Center Agent
Johannesburg

Summary

Dynamic Call Agent with Vodacom South Africa, adept at fostering customer relationships through empathetic communication and effective problem-solving. Recognized for achieving targeted call resolution times while maintaining high-quality standards. Proficient in gathering information and resolving issues, ensuring customer satisfaction across multiple support channels.

Overview

1
1
year of professional experience
4
4
Languages

Work History

Call Agent

Vodacom South Africa
11.2024 - Current
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.

Education

Certificate of Technical Studies - IT

Siyakhula Computer School
Soweto
04.2001 -

High School Diploma -

Orlando Secondary School
Soweto
04.2001 -

Skills

    Customer communications

    Problem-solving skills

    Call center experience

    Interpersonal skills

    Resolving issues

    Answering questions

    Gathering information

Timeline

Call Agent

Vodacom South Africa
11.2024 - Current

Certificate of Technical Studies - IT

Siyakhula Computer School
04.2001 -

High School Diploma -

Orlando Secondary School
04.2001 -

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Kopano Ayanda LesibaCall Center Agent