Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Konanani Mafadza

National Diploma In Business Management
Gauteng

Summary

Dedicated customer service representative committed to delivering exceptional care to guarantee customer contentment. Demonstrated proficiency in fostering clear communication and cultivating strong relationships. Experienced in handling general accounting and finance transactions. Possessing adept time management and interpersonal abilities, alongside multilingual proficiency, I thrive in dynamic and fast-paced environments, consistently adapting to meet evolving demands.

Overview

9
9
years of professional experience

Work History

PUDO Operations

The Courier Guy
05.2020 - Current
  • Planning and managing logistics
  • Transportation and customer services
  • Directing, optimizing, and coordinating full order cycle
  • Supervising distribution processes and overseeing supply chain management to
  • Ensure that deliveries are done timely and accurately
  • Investigate missing parcels and process claims
  • Tracking parcels during collections and in delivery

Data Capture and Administration

The Courier Guy
05.2020 - Current
  • Achieved reputation for excellence in customer service due to exceptional communication skills and ability to handle sensitive information with discretion and professionalism.
  • Collect all customers waybills and capture
  • Use parcel prefer to update customer correct address and other information
  • Charge customer for parcel collection and delivery service
  • Warehouse assist; helping with dims and tracking destination of parcels so that can be shipped to correct location
  • Kiosk assistant :I assist customers to book parcels ,weigh parcels, make payment and place parcels to distinction areas

Book Keeping and Administrator

Homegrown Network
01.2017 - 04.2020
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Reconciled lease security deposits
  • Coordinated tax filling issues with accountant
  • Managed documents for transactions and existing investments entities
  • Coordinated property level accounting issues with property manager to maintain
  • Accuracy of financial statements
  • Assisted with monthly general ledger close to annual audit
  • Day-Day general ledger accounting for various real estate entities
  • Assisted with payment of all subcontractors
  • Assisted in data entry upkeep
  • Submitted bank recommendations

Call Agent

Merchants Dimension Data (Vodacom)
01.2015 - 12.2017
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
  • Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently.
  • Engaged with customers in 10 South African languages

Education

High School Diploma -

Central Johannesburg College
Parktown South Africa
04.2001 -

High School Diploma -

Ndaedzo Secondary School
Vuwani South Africa
04.2001 -

Computer Certificate

Thulamela Computer Academy
Thohoyandou, South Africa
12.2008

Skills

Planning Skills

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Reference

Eva Mogale

Position: Manger

Company name: Home-grown Network

Phone: 011 315 8085

evamashishi@gmail.com


Christeldi Geel

Position: Manager

Company name: The Courier guy

Phone: 0102222307

Email:christeldi@thecourierguy.co.za

Timeline

PUDO Operations

The Courier Guy
05.2020 - Current

Data Capture and Administration

The Courier Guy
05.2020 - Current

Book Keeping and Administrator

Homegrown Network
01.2017 - 04.2020

Call Agent

Merchants Dimension Data (Vodacom)
01.2015 - 12.2017

High School Diploma -

Central Johannesburg College
04.2001 -

High School Diploma -

Ndaedzo Secondary School
04.2001 -

Computer Certificate

Thulamela Computer Academy
Konanani MafadzaNational Diploma In Business Management