Konanani Mafadza
National Diploma In Business Management
Gauteng
Summary
Dedicated customer service representative committed to delivering exceptional care to guarantee customer contentment. Demonstrated proficiency in fostering clear communication and cultivating strong relationships. Experienced in handling general accounting and finance transactions. Possessing adept time management and interpersonal abilities, alongside multilingual proficiency, I thrive in dynamic and fast-paced environments, consistently adapting to meet evolving demands.
Overview
9
9
years of professional experience
Work History
PUDO Operations
The Courier Guy
Cosmo City
05.2020 - Current
- Planning and managing logistics
- Transportation and customer services
- Directing, optimizing, and coordinating full order cycle
- Supervising distribution processes and overseeing supply chain management to
- Ensure that deliveries are done timely and accurately
- Investigate missing parcels and process claims
- Tracking parcels during collections and in delivery
Data Capture and Administration
The Courier Guy
Cosmo City
05.2020 - Current
- Achieved reputation for excellence in customer service due to exceptional communication skills and ability to handle sensitive information with discretion and professionalism.
- Collect all customers waybills and capture
- Use parcel prefer to update customer correct address and other information
- Charge customer for parcel collection and delivery service
- Warehouse assist; helping with dims and tracking destination of parcels so that can be shipped to correct location
- Kiosk assistant :I assist customers to book parcels ,weigh parcels, make payment and place parcels to distinction areas
Book Keeping and Administrator
Homegrown Network
Randburg, South Africa
01.2017 - 04.2020
- Improved employee productivity with effective time management strategies for daily tasks.
- Reconciled lease security deposits
- Coordinated tax filling issues with accountant
- Managed documents for transactions and existing investments entities
- Coordinated property level accounting issues with property manager to maintain
- Accuracy of financial statements
- Assisted with monthly general ledger close to annual audit
- Day-Day general ledger accounting for various real estate entities
- Assisted with payment of all subcontractors
- Assisted in data entry upkeep
- Submitted bank recommendations
Call Agent
Merchants Dimension Data (Vodacom)
Johannesburg, South Africa
01.2015 - 12.2017
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently.
- Engaged with customers in 10 South African languages
Education
High School Diploma -
Central Johannesburg College
Parktown South Africa 04.2001 -
High School Diploma -
Ndaedzo Secondary School
Vuwani South Africa 04.2001 -
Computer Certificate
Thulamela Computer Academy
Thohoyandou, South Africa12.2008
Skills
Planning Skills
Verbal and written Communication
Time Management
Speed and Accuracy
First Aid Training
Team Building Exercises
Telecommunications
Powerpoint , Excel, Word
Administrative
Reference
Eva Mogale
Position: Manger
Company name: Home-grown Network
Phone: 011 315 8085
evamashishi@gmail.com
Christeldi Geel
Position: Manager
Company name: The Courier guy
Phone: 0102222307
Email:christeldi@thecourierguy.co.za
Timeline
PUDO Operations
The Courier Guy
05.2020 - Current
Data Capture and Administration
The Courier Guy
05.2020 - Current
Book Keeping and Administrator
Homegrown Network
01.2017 - 04.2020
Call Agent
Merchants Dimension Data (Vodacom)
01.2015 - 12.2017
High School Diploma -
Central Johannesburg College
04.2001 -
High School Diploma -
Ndaedzo Secondary School
04.2001 -
Computer Certificate
Thulamela Computer Academy