Kolette Nortjé

Management Assistant

HANTER DISTRIBUTORS (PTY) LTD

Dannhauser

06.2017 - Current

Increased client satisfaction through prompt response to inquiries and resolution of issues.
Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
Coordinated meetings and events, ensuring seamless communication between company and clients.
Managed inventory levels efficiently by establishing reorder points, reducing stockouts, and minimizing excess inventory costs.
Provided administrative support during key projects, ensuring timely completion.
Streamlined office operations by implementing efficient systems for file management and document organization.
Supported co-staff members by managing schedules, arranging travel accommodations, and preparing materials needed.
Drove sales and customer service while assisting basic structured management. Manages approximately 65+ calls/emails/business WhatsApp's per day.
Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
Enhanced team productivity with thorough training in company policies, procedures, and software applications.
Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
Oversaw training and onboarding process for all newly hired employees.
Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
Optimized administrative processes by adopting new software tools, significantly reducing time spent on routine tasks.
Improved office efficiency by streamlining filing systems, making document retrieval faster and more intuitive.
Facilitated effective communication channels between senior management and staff, contributing to cohesive and informed workplace.
Maintained high level of confidentiality handling sensitive information, ensuring trust and integrity in all professional interactions.
Volunteered to help with special projects of varying degrees of complexity.