Koketso Rahuja

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of airline products, services and facilities.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Developed and executed plans to monitor standard process adherence.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
• Adhered to established policies, procedures and compliance for satisfactory audit rating.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Admin Assistant
Preparing, coordinating, scheduling meetings
 Compile business related documents
 Typing of business letters
 Follow up on requests both internally and externally within defined time
frames
 Uploading and amending dealer’s application
 Uploading invoices
 Management of company fleet vehicles
 Manage all company’s travel arrangement (book flights, hotel, car hire for
management)
 PR events management for company functions
 Switchboard and filling

• Created and maintained reports, documents and presentations to assist with administrative support.

• Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
• Properly handled and stored food to eliminate illness and prevent cross-contamination.
• Oversaw grill, stove and oven and cleaned all equipment after every shift.
• Checked freezer and refrigerator prior to each shift to verify correct temperatures.
• Verified compliance in preparation of menu items and customer special requests.
• Prepared meals from scratch using authentic, popular recipes to generate repeat business.

• Obtained scanned records and uploaded into database.
• Evaluated source documents to locate information needed for each data entry field.
• Balance and reconcile accounts.
• Reconcile vouchers.
• Compile sales agents reports.
• Distribute mail and interoffice memoranda
• Update reports in the revenue accounting system
• Balance individual sales, refunds and exchange transactions
  

• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
• Routed incoming calls and faxes and drafted detailed messages to expedite response.
• Monitored all the Partner's work calendar and scheduled appointments, meetings and travel.
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Maintained staff directory and company policy handbook for human resources department.
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Educated customers on product and service details and information.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
• Book accommodation and flights for customers.