Koketso Palesa Mwale
Office Administrator
ROODEPOORT,GP
Work Preference
Summary
I am confident that my skills and experience make me a strong candidate for this role. I have over a year of retail sales experience, where I honed my ability to engage customers, drive sales, and meet targets. Although I have not previously worked at Vodacom, I am eager to apply the knowledge gained in my previous retail roles and am excited about the opportunity to receive in-house training. I am fully computer literate and possess excellent communication skills, being fluent in both English and Afrikaans, which I believe will be beneficial in assisting a diverse customer base's am dedicated to delivering outstanding customer service while maximizing sales opportunities and achieving targets. I am eager to contribute to the success of your team and look forward to the possibility of discussing how I can add value to your organisation . Dedicated Receptionist/Technical Administrator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
1
1
Certification
4
4
Languages
Work History
Receptionist/Technical Administrator
KCS IT Solutions, Johannesburg
01.2020 - 07.2025
- Answer and direct all phone calls.
- Greet all office guests.
- Manage, clean and organize the front desk.
- Schedule meetings, client visits and company events.
- Stock the copy rooms, snack room and lounge.
- Collect and sort all mail and packages.
- Provide administrative support to all team members as necessary.
- Answer guests' and employees' questions.
- Validate guest parking.
- Process invoices and pay outstanding bills for company accounts.
- Perform light bookkeeping and financial record-keeping.
- Decorate the office for holidays.
- Provide occasional tours of the office.
- Support the office manager and administrative assistants.
- Supported daily technical operations, ensuring efficient execution of projects and tasks.
- Maintained detailed records and documentation for technical processes, improving overall workflow.
- Collaborated with cross-functional teams to coordinate project timelines and deliverables.
- Assisted in troubleshooting technical issues, providing timely solutions to enhance productivity.
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment scheduling and maintained calendars for multiple executives.
- Handled incoming calls, directing inquiries to appropriate departments for efficient resolution.
- Processed incoming and outgoing mail, ensuring timely delivery and communication.
- Assisted in maintaining office supplies inventory, facilitating seamless operations.
- Implemented new filing system, enhancing document retrieval efficiency and organization.
- Trained new staff on front desk procedures and customer service protocols.
- Developed and maintained positive relationships with clients, enhancing overall customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Customer Care Agent/Administrative Assistant
MM SAKONDA, Polokwane
01.2016 - 12.2019
- Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner.
- Maintain accurate records of customer interactions and feedback, enhancing service delivery.
- Collaborate with team members to improve processes and ensure client satisfaction.
- Conduct follow-up communications to ensure customer needs are met and expectations exceeded.
- Managed administrative tasks, including scheduling meetings and maintaining calendars for technical teams.
- Developed and maintained spreadsheets and reports using MS Excel, improving data tracking accuracy.
- Facilitated communication between departments, ensuring all stakeholders were informed of project statuses.
Shop manager & Customer Support Representative
3@1 South Gate
11.2011 - 12.2015
- Assisted clients with product inquiries and technical support via phone and email.
- Developed strong relationships with customers, leading to increased satisfaction and loyalty.
- Utilized MS Office Suite to document interactions and generate reports on customer feedback.
Education
Grade 12 -
ST. Ursula's High School
Krugersdorp01.2010
Skills
Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Exceptional verbal and written communication skills
Strong organizational and time-management abilities
Telephone skills
File management
Office management
Scheduling
Administrative support
Customer/Client relations
Call management
Problem-solving aptitude
Visitor and customer relations
Team collaboration
Reliability
Self motivation
Problem-solving abilities
Excellent communication
Call answering and routing
Attention to detail
Relay hearing-impaired calls
Calm demeanor
PC proficient
Transcription and dictation
Security awareness
Business administration
Information protection
Multi-line telephone systems
Document control
Document management
Basic accounting
Staff management
Documentation and reporting
Appointment scheduling
Data entry
Customer and client relations
References
- Shirley, Mbele, Shop Manager, 081 352 2604, 3@1 South Gate
- Jubilee, Memela, Manager, 074 513 9716, MM SAKONDA & Associates
- Katlego, Mokorane, Senior Technician, 067 247 8324, KCS IT Solutions, Johannesburg
Certification
ALX: virtual assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Assisted management with the training of 3 new staff members.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Responded to over 10 customer inquiries each day.
- Supervised team of 5 staff members.
Affiliations
- Women for chang e
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Languages
English
Advanced (C1)
Afrikaans
Intermediate (B1)
Setswana
Advanced (C1)
Interests
Hiking
Park runs
Timeline
ALX: virtual assistant
06-2024
Receptionist/Technical Administrator
KCS IT Solutions, Johannesburg
01.2020 - 07.2025
Customer Care Agent/Administrative Assistant
MM SAKONDA, Polokwane
01.2016 - 12.2019
Shop manager & Customer Support Representative
3@1 South Gate
11.2011 - 12.2015
Grade 12 -
ST. Ursula's High School