Koketso Gontse Maphosa
E-hailing Service Provider
38-16th Avenue Alexandra Township
Summary
Seeking challenging opportunities to fully utilize skills for organizational success. Pursuing further education to obtain a degree. Eager to advance skills through new challenges, broaden work experience, and progress to a junior management role within the next 5 years. Proven track record of making recommendations, plans, and suggestions for continuous improvement. Demonstrated leadership and motivational abilities in guiding team members towards achieving goals. Focus on enhancing teamwork and addressing challenges collaboratively with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Sales Assistant
Musica
10.2010 - 12.2012
- Unpacking and packing stock.
- Assisting customers with product information.
- Performing sales transactions.
- Overall customer services.
- Reason for leaving: temporary position.
Sales Representative
Thuthukani Paper
05.2015 - 12.2015
- Provide face-to-face customer services by informing them of products.
- Identify sales opportunities and follow up on existing accounts for business development.
- Make cold calls to prospective & dormant clients to inform them about new products and deals.
Finance Clerk
CIVICUS
05.2016 - 09.2016
- Produce invoices using the in house database system.
- Recovery of outstanding debts.
- Prepare, verify, and process invoices and coding payment documents.
- Give feedback on the system on possible problems that can be fixed for future.
- Reason for leaving: contract position and assignment ended.
Sales Advisor
Hannes and Mauritz (H&M)
10.2016 - 12.2018
- Meet and interact with customers to identify their product needs.
- Responsible for product knowledge to enhance department’s sales results.
- Merchandising duties on the sales floor.
- Provide after sales services to customers and handle product returns and refunds.
- Promoted from store to distribution centre H&M.
DC Supervisor
Hannes and Mauritz (H&M)
12.2018 - 12.2020
- Ensure efficient and effective garment flow, aiming to increase sales figures and hit sales goals.
- Supply the right amount of garments to the stores/customers.
- Stay informed about campaigns and sales activities.
- Recognise and act on indirect sales opportunities and procedures.
- Unload and sort garments arriving daily by truck or container.
- Work accuracy within the allocation due to the inventory result.
- Follow all systems and procedures regarding safety, security and administration processes.
- One of the top nominees for Erling Person Award 2018.
- Certified First Aider Level 1 2018.
- Winner of 'My Bright idea' competition during Global Logistics Sustainability week 2019.
Logistic Group Leader
H & M
12.2020 - 01.2023
- Lead with vision, plan and organize containers received daily as per heads required to maximise quality and efficiency.
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Problem solving is my daily tasks as we can encounter discrepancy while receiving containers with stock from abroad.
- Motivate and coach a team to drive goals forward and set deadlines, always promoting a healthy and fun working environment.
- Efficiently manage productivity from Dispatch, Allocations to Call OFF department to ensure efficient garment flow.
- Responsible for providing excellent customer services and unforgettable customer experience.
Reach Truck Operator
DB Schenker
02.2023 - 01.2024
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Checked items against documentation for accuracy.
- Assisted in inventory control, ensuring accurate stock levels for seamless order fulfillment.
- Updated tracking systems to document movements and determine proper area for storage.
Education
Certificate - Grade 8-10
The Glen High School
01.2007 - 01.2008
Higher Certificate - Grade 11-12
Metropolitan International College
01.2009 - 01.2010
Diploma - Business Management
Damelin College
01.2011 - 01.2013
Skills
- Verbal and written communication
- Time management
- Organizing and planning
- Recreational activity planning
- Attention to details
- Problem Solving and decisions making
- Team building
Personal Information
- Date of Birth: 02/12/91
- Nationality: South African
- Driving License: Code 14 EC
- Marital Status: Single
Reference
Mr Shane otto- Former Group Leader= 078 560 7194
Mr. Edgar Landane- Department manager= 081 455 8257/078 380 1888
Mr. Veli Nkosi- Former Group Leader= 083 795 4442
Timeline
Reach Truck Operator
DB Schenker
02.2023 - 01.2024
Logistic Group Leader
H & M
12.2020 - 01.2023
DC Supervisor
Hannes and Mauritz (H&M)
12.2018 - 12.2020
Sales Advisor
Hannes and Mauritz (H&M)
10.2016 - 12.2018
Finance Clerk
CIVICUS
05.2016 - 09.2016
Sales Representative
Thuthukani Paper
05.2015 - 12.2015
Diploma - Business Management
Damelin College
01.2011 - 01.2013
Sales Assistant
Musica
10.2010 - 12.2012
Higher Certificate - Grade 11-12
Metropolitan International College
01.2009 - 01.2010
Certificate - Grade 8-10
The Glen High School
01.2007 - 01.2008
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