Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Koena  Keetse

Koena Keetse

Administration /Reception
Pretoria

Summary

Receptionist Intern with a proven track record in delivering professional customer service and maintaining a welcoming reception environment. Demonstrated expertise in multi-line telephone operation, office organisation, and confidential document handling. Previous roles as Examination Assistant and Administrative Assistant have honed skills in communication proficiency, report compilation, and client relationship management. Career goal: to leverage administrative skills in a dynamic office setting to enhance operational efficiency. Motivated professional demonstrating strengths in interpersonal communication and office organisation. Adapts to diverse roles, ensuring efficient operations and positive customer experiences. Eager to contribute to team success through strong collaboration and proactive problem-solving.

Overview

10
10
years of professional experience

Work History

Receptionist Intern

interfile
Johannesburg
03.2025 - 02.2026
  • Greeted visitors warmly, providing a professional first impression of the organisation.
  • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
  • Maintained a tidy and welcoming reception area to uphold the company's professional image.
  • Responded to enquiries from clients, vendors and members of public.
  • Collaborated effectively with customers and staff to maintain smooth-running company operations.
  • Operated multi-line telephone system to take messages, give information and direct callers.
  • Welcomed guests and clients in friendly, positive manner.
  • Delivered polite, professional customer service to enhance business reputation through positive first impressions.
  • Answered and directed incoming calls to relevant staff members using multi-line telephone system.
  • Compiled daily reports on reception activities, highlighting issues and recommending improvements.
  • Kept office inventory levels optimised with timely restocks and accurate purchase order management.
  • Handled confidential documents with discretion, distributing post and parcels to staff members securely.

Examination Assistant (Part-time )

Tshwane South College
Pretoria
03.2023 - 11.2024
  • Supervised the packing and secure transportation of completed exam scripts to the marking centre.
  • Maintained safe, clean and organised classroom environment.
  • Administered tests, invigilated exams and undertook routine marking of tests.

Dispatch Clerk (Contract )

Unisa
Pretoria
01.2020 - 03.2020
  • Administrative Support
  • receiving study material from printing department
  • liase with student when problems arise
  • receive registration and all the necessary documentation, telephonic enqiries and admin support to student
  • compile and maintain database regarding study material dispatched to student
  • quality customer service

Administrative Assistant (Part-time)

SAPS
Pretoria
01.2016 - 06.2016
  • Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
  • Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
  • Handled photocopying documents, updating files and faxing communications for staff.
  • Responded to incoming requests for information or forwarded to appropriate individual.
  • Supported office operations by taking on ad-hoc clerical duties.

Education

Certificate of Higher Education - Communications

Tshwane College of Commerce and Computer Studies
Pretoria, GP
01-2015

Skills

  • Customer service
  • Communication skills
  • Data entry
  • Multi-line telephone operation
  • Office organization
  • Confidential document handling
  • Report compilation
  • Professional demeanor
  • Customer service excellence
  • Multitasking ability
  • Organised and reliable
  • Customer relations
  • Communication proficiency
  • Word processing
  • Client Relationship Management
  • Office administration
  • Administrative skills
  • Basic accounting understanding
  • Event planning
  • Bookkeeping

Languages

English
Advanced
C1

Interests

  • reading
  • traveling
  • sports

Timeline

Receptionist Intern

interfile
03.2025 - 02.2026

Examination Assistant (Part-time )

Tshwane South College
03.2023 - 11.2024

Dispatch Clerk (Contract )

Unisa
01.2020 - 03.2020

Administrative Assistant (Part-time)

SAPS
01.2016 - 06.2016

Certificate of Higher Education - Communications

Tshwane College of Commerce and Computer Studies
Koena KeetseAdministration /Reception