Kodisang Mathabathe
Johannesburg
Summary
A results-driven telecommunications professional with a strong engineering foundation and extensive experience across mobile network engineering, operations, and service delivery. Proven ability to bridge technical excellence with commercial objectives through close collaboration with sales, enterprise, and customer facing teams. Brings a customer centric mindset, strong stakeholder engagement, and account management capabilities, ensuring technical, commercial and operational solutions are aligned to customer needs, service quality, and business growth.
Team player, builder and leader fostering a positive work culture. Extensive African markets exposure delivering multiple projects through original equipment manufacturers for various mobile network operator in the African continent while constantly looking to on sell available solutions. Currently with Vodacom group responsible for governance, executive reporting, compliance, engineering and support for multiple group operating companies.
Overview
22
22
years of professional experience
Work History
Principal: Customer Experience/Network Quality
Vodacom Group
Johannesburg, South Africa
11.2021 - Current
- Support the execution of the Group's radio network objectives in alignment with the company strategy.
- Identify operational challenges and establish improvement plans, delivering actionable insights.
- Drove end-to-end network quality analysis to achieve optimal performance as per industry standards.
- Prepare and present comprehensive reports for C-level executives to guide decision making.
- Ensured compliance with group standards while focusing on customer-centric outcomes.
- Lead PoC and RFP initiatives to evaluate new solutions aligned with Vodacom Group's objectives.
- Facilitate knowledge sharing sessions and training workshops for consistent best practice application.
- Manage full OEM accountability throughout delivery cycles, monitoring compliance, and quality.
- Identify and support new opportunities for expansion and customer growth.
- Prevent churn and provide insights on customer-impacting challenges.
Senior Specialist : Radio Planning & Optimisation
Vodacom South Africa
Johannesburg, South Africa
08.2016 - 11.2021
- Foster collaboration and accountability through effective leadership and guidance.
- Enhancing net promoter score and competitive positioning using industry benchmarking metrics.
- Execute initiatives to boost revenue by utilising innovative company smart planning solutions.
- Identified market share opportunities by targeting high-growth segments and underserved areas.
- Align technical capabilities with commercial objectives through collaboration and guidance for marketing and sales teams.
- Deliver customer care solutions for enterprise, and consumer clients.
- Oversee planning, optimisation, quality, and performance for regional team projects.
- Direct operational workflows from project initiation to delivery, enhancing inter-team coordination.
Specialist: Radio Planning and Optimization
Vodacom South Africa
Johannesburg, South Africa
08.2014 - 08.2016
- Execute planning and optimization initiatives to enhance network performance and reliability.
- Implemented comprehensive quality assurance measures, driving testing and customer care processes.
- Collaborate with cross-functional teams to identify underperforming areas, and develop effective technical solutions.
Radio Networks Consultant
Ericsson Sub Saharan Africa
Johannesburg, South Africa
04.2011 - 07.2014
- Execute design, tuning, and optimization projects across diverse African markets.
- Lead cross-functional teams to achieve project objectives within established timelines.
- Prepare presentations and reports for senior leadership, including C-level executives.
- Advise customer accounts on optimal solutions and evolution strategies.
- Provide solution guidance and identify sales opportunities by addressing customer pain points.
Senior Radio Network Optimization Engineer
Huawei South Africa
Johannesburg, South Africa
06.2010 - 03.2011
- Supervised subcontractors on-site to ensure adherence to project specifications.
- Conduct surveys and site verifications, including drive tests, and optimisation reports.
- Deliver reports to senior management to inform decision-making processes.
- Provide detailed reports to customers, ensuring clarity in project status.
- Paster of customer facing team and assurance for key projects execution
Network Engineer
Ericsson
Johannesburg, South Africa
08.2008 - 05.2010
- Executing planning, optimisation, and network quality initiatives to ensure optimal performance and reliability.
- Implementing comprehensive quality assurance measures, including driving tests, customer care, and feedback.
- Collaborating closely with cross-functional teams to identify poor-performing areas and solutions.
Specialist: Radio Planning & Optimisation
Vodacom South Africa
Johannesburg, South Africa
04.2007 - 07.2008
- Executing planning, optimisation, and network quality initiatives to ensure optimal performance and reliability.
- Implementing comprehensive quality assurance measures, including driving tests, customer care, and feedback.
- Collaborating closely with cross-functional teams to identify poor-performing areas and solutions.
Radio Planning and Optimization Specialist
Cell C
Johanesburg, South Africa
02.2004 - 03.2007
- Network Management Centre for fault management, field maintenance, and radio planning and optimisation.
- Performance management through software tools to perform drive tests and protocol traces.
- Audits to perform regular radio performance and quality checks.
- Various planning and optimisation tasks to improve network performance.
Education
Post Graduate Diploma - Business Administration
Wits Business School
Johannesburg 2022 - 2023
Internal Company Program - Next Generations Networks
North West Unirveisty
Johanessburg 2021 - 2022
Internal Program - Mentorship for Leaders
Wits Business School
Johannesburg 2018 - 2018
National Diploma - Electrical Engineering
Tshwane University of Technology
2001 - 2004
Skills
- Governance
- Network performance
- Management
- Stakeholder Management
- Vendor management
- Executive Reporting
- Relationship management
- Customer Experience Management
- Network Quality
- Strategic Focus
- Operations Management
- Radio Networks
Languages
English
Advanced
C1
Accomplishments
- Vodacom SA Benchmarking - Led the turnaround of the area of responsibility to deliver network quality superior than competition
- Vodacom SA Revenue upliftment - Led initiatives in planning and expansions to position a county of responsibility to being the highest contributing revenue generation area
- Vodacom South Africa - Cloud Air Trial (First spectrum sharing large scale trial in 2G constraints township area)
- MTN Ghana - First 3G Launch In Africa (Responsible for Spectrum Refarming)
- Telekom France - First 3G Launch (Responsible for Network Antenna Swop and Quality Assurance)
- Safaricom Ethiopia - Nominal Planning and Pre-sales (Network Design and Capacity Dimensioning of a 10 year rollout plan)
Timeline
Principal: Customer Experience/Network Quality
Vodacom Group
11.2021 - Current
Senior Specialist : Radio Planning & Optimisation
Vodacom South Africa
08.2016 - 11.2021
Specialist: Radio Planning and Optimization
Vodacom South Africa
08.2014 - 08.2016
Radio Networks Consultant
Ericsson Sub Saharan Africa
04.2011 - 07.2014
Senior Radio Network Optimization Engineer
Huawei South Africa
06.2010 - 03.2011
Network Engineer
Ericsson
08.2008 - 05.2010
Specialist: Radio Planning & Optimisation
Vodacom South Africa
04.2007 - 07.2008
Radio Planning and Optimization Specialist
Cell C
02.2004 - 03.2007
Post Graduate Diploma - Business Administration
Wits Business School
2022 - 2023
Internal Company Program - Next Generations Networks
North West Unirveisty
2021 - 2022
Internal Program - Mentorship for Leaders
Wits Business School
2018 - 2018
National Diploma - Electrical Engineering
Tshwane University of Technology
2001 - 2004