Kobus Esterhuysen
Johannesburg South,South Africa
Summary
Dynamic Dispatch Manager with 4 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. The use of telephone and data analysis skills to track, trend vehicles and take action to effectively manage dispatch department. Successfully solving issues between drivers, customers and personnel.
Overview
33
33
years of professional experience
5
5
years of post-secondary education
Work History
Dispatch Manager
MJO Marketing CC
Johannesburg South, South Africa
07.2017 - 02.2022
- Received new orders, prepared documentation and assigned personnel. Once orders are pulled and packed a trip sheet is created for the country. Trucks are then loaded for deliveries and customers are contacted.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers, drivers and office personnel to settle, and resolve conflicts and discrepancies
- Coordinated repairs to vehicles to maintain fleet operations.
- Motivated staff to deliver high-level dispatch support while successfully meeting customers deliveries.
Small Business Owner
Small Business Owner
Johannesburg South, South Africa
07.2014 - 06.2017
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Tracked and analyzed profitability and key metrics of School tuck shop establishment to improve overall profitability and bring in new clientele.
Inbound Call Center Manager
Maravedi Credit Solutions
Johannesburg , South Africa
02.2008 - 06.2014
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Handled the number ofcalls per day to address customer inquiries and concerns.
- Oversaw daily operations to ensure high levels of productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
Debit Collector Freelance
Sonveld Investments
Johannesburg East, South Africa
01.2004 - 01.2008
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked flexible hours; night, weekend, and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Collaborated with departments to achieve results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Retail Manager
JD Group
Johannesburg , South Africa
03.1989 - 01.2004
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed controllable P&L line items to improve margins.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Successfully drove new product lines to increase annual profits.
- Launched seasonal sales campaigns, leading team to re-stock and decorate new lines.
- liaise with Credit personnel do make sure customers do not default on their accounts payments.
Education
No Degree - Personnel Management Diploma
Jeugland High School
Kempton Park 01.1990 - 01.1995
Skills
Customer communication
Service Level Agreements
Routing orders
Prioritizing calls
Timeline
Dispatch Manager
MJO Marketing CC
07.2017 - 02.2022
Small Business Owner
Small Business Owner
07.2014 - 06.2017
Inbound Call Center Manager
Maravedi Credit Solutions
02.2008 - 06.2014
Debit Collector Freelance
Sonveld Investments
01.2004 - 01.2008
No Degree - Personnel Management Diploma
Jeugland High School
01.1990 - 01.1995
Retail Manager
JD Group
03.1989 - 01.2004