Knowledge Pikanegore
Retail Merchandiser
Johannesburg ,South Africa
Summary
Motivated individual brings desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work.
Experienced [Job Title] with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
12
12
years of professional experience
Work History
Retail worker
FOODLOVERS MARKET
Johannesburg , South Africa
08.2014 - Current
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Liaised with suppliers regularly for timely delivery of products,.
- Employed [Skill] and [Skill] to investigate and resolve customer complaints with [Number]% first-time resolution.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Updated product labelling and pricing to reflect discounts and offers.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Assisted in annual stocktaking activities, contributing to accurate inventory records.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Created appealing merchandising displays to grow sales for [Product], increasing product sales by [Number]%.
- Educated customers on product features and benefits resulting in increased sales.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Operated till accurately to ensure smooth checkout process.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Maximised operational efficiencies by completing a variety of tasks simultaneously, including staff training, restocking, [Task] and [Task].
- Participated actively in staff meetings encouraging team spirit and cohesion.
- Managed inventory levels effectively to minimise out-of-stock situations.
- Consistently met personal sales goals whilst providing excellent customer service.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Minimised stock damage by consistently practising safe and secure stock handling methods.
- Built lasting relationships with clients through customer service interactions.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Created attractive product displays that stimulated customer interest and purchases.
- Followed company policies and guidelines strictly maintaining standards of operation.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Managed daily administration process associated with sales, stock control and deliveries, ensuring all orders were progressed on time.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Education
Certificate of Higher Education - Grade 12 Matric
Barnato Secondary High School
Johannesburg 01.2007
Skills
Customer demonstrations
Credit card processing
Relationship building with customers
Retail software usage
Customer retention
Retail law compliance
Visual merchandising techniques
Promotional material creation
Up-Selling and cross-selling techniques
Store opening and closing
Promotions and pricing
Front-of-house customer care
Sales target achievement
Product display setup
Returns and exchanges procedure
Merchandising and stocking
Merchandise upselling
Languages
English
Elementary (A2)
A1
Xhosa
Beginner (A1)
A1
Learning new things everyday...
UGRADE MY RETAIL KNOWLEDGE .......
Timeline
Retail worker
FOODLOVERS MARKET
08.2014 - Current
Certificate of Higher Education - Grade 12 Matric
Barnato Secondary High School