Kitty Van Hansen
Operations Regional Manager
Bloemfontein
Summary
Dynamic Regional Operations Manager with a proven track record at AVI Spitz, enhancing operational efficiency and employee retention through strategic planning and comprehensive training programs. Skilled in budget management and compliance, I foster teamwork and drive customer satisfaction, achieving Sales and profit Growth.
Knowledge of budgeting and cost control, succession planning and performance management.
Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Successfully managed multi-location operations, enhancing efficiency and team productivity. Demonstrated expertise in strategic planning and process optimization.
Ensures new Store Opening Projects run smoothly for the set opening dates.
On the Board of Trustees for the Company's Pension and provident Fund for more than 5 years.
I am a reasonable but firm Leader.
Overview
16
16
years of professional experience
2
2
Languages
3
3
Certificates
Work History
Regional Operations Manager
AVI Spitz
09.2007 - 08.2022
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Established performance goals for each store, monitoring progress towards objectives on a regular basis.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Traveled to over 3 locations per week to manage each store and perform reviews of individual managers and employees.
- Conducted regular audits of operational procedures to ensure compliance with company processes and policies.
- Led weekly meetings with store management to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Improved customer satisfaction across region, implementing customer service training for frontline staff.
- Conducted in-depth market analysis to inform strategic decision-making and identify growth opportunities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Ensure store managers display merchandise according to marketing department promotional lay-outs to catch attention of store customers
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Ensured store managers scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored stores daily cash discrepancies, inventory shrinkage and drive-off regularly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new store openings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Store Operations Manager
Nine West Shoes
01.2007 - 08.2007
- Analyzed competitors'' strategies to adapt our own tactics accordingly, maintaining a competitive edge in the market.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Increased sales with effective staff training and development programs, ensuring excellent customer service.
- Maintained strict compliance with company policies and procedures as well as local regulations, avoiding potential fines or penalties.
- Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Actively sought feedback from employees and customers to identify areas for improvement, implementing changes as needed.
- Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
- Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
- Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
- Increased sales with special displays and promotions.
- Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
- Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
No Degree -
Charlton Van Heerden High School
Upington12.1984
Skills
Skilled in creating detailed reports
Strategic planning
Budgets
Asset management
Recruitment and hiring
Performance evaluation and monitoring
Operations management
Analytical thinking
Relationship building
Outstanding communication skills
Business growth initiatives
Customer retention
Data analysis
Administrative management
Compliance management
Shrink control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 30 plus Store Managers.
- Achieved consistently best Stock loss results .
- Achieved consistently very good customer service results.
- Achieved more often set Sales targets.
- Received an Integrity award at Spitz.
- Recognition for best Region Customer service results in the Company in year end for 2021.
- Awards for Regional with the best stock Take results in The Company.
- My last Award was for the Top Sales Region In 2022.
Certification
Licensed Access Bars Practionar
Timeline
Licensed Access Bars Practionar
08-2024
Whole Sale and retail Assessor
08-2010
Regional Operations Manager
AVI Spitz
09.2007 - 08.2022
Store Operations Manager
Nine West Shoes
01.2007 - 08.2007
Bussiness Accuman
06-2001
No Degree -
Charlton Van Heerden High School
Languages
English
Afrikaans
Languages
6,6
Reading
Good