Kishan Parsotam
CAPE TOWN
Summary
Experienced with system optimization, ensuring seamless IT operations and minimal downtime. Utilizes advanced problem-solving skills to address technical challenges and enhance system performance. Track record of leading diverse teams and maintaining high security standards
Overview
19
19
years of professional experience
Work History
System Manager
Woolworths
03.2024 - Current
- Led systems optimization initiatives to enhance operational efficiency across multiple departments.
- Developed and implemented IT policies to ensure compliance with industry regulations and best practices.
- Managed vendor relationships to negotiate service agreements and maintain system reliability.
- Oversaw system upgrades and migrations, ensuring minimal disruption to business operations.
- Trained and mentored staff on new software applications, fostering a culture of continuous improvement.
- Analyzed system performance data to identify areas for enhancement and drive strategic decisions.
- Streamlined incident response processes, reducing resolution times and improving user satisfaction levels.
- Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
- Collaborated with cross-functional teams to align technology solutions with organizational goals.
- Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans.
- Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing system architecture and adherence to company security standards.
- Increased core system availability to 60 % by developing standards and architectural governance and implementing best practices.
Analyst Programmer
Woolworths
10.2022 - 03.2024
- An SME to the team.
- I have experience in working with Azure and DevOps tools and creating KanBan boards
- Mentors team members and provides solutions to complex problems
- Developed the Sales Data dashboards to help efficiently monitor the Sales Data environment
- Have experience in writing Technical documentation
- Manage and review incoming planned changes to the Sale Data environments
- Worked on Optimizing initiatives to help improve the overall stability of Sales Data environment
Technical Specialist
Woolworths
07.2021 - 10.2022
- An SME to the team and mentor to the juniors in the team by guiding the team and providing recommendations
- Helped in enhancing the performance of the environment by improving and optimizing the SQL codes where required
- Created monitoring reports that were needed to check the overall health of the environment
- Worked on archival and decommissioning strategies to help improve the environment
- Oversaw pre-deployment and IT testing of new changes that the team works on
- Developed documentation on day-to-day operations
- Worked on incidents and came up with solutions on how they can be reduced ie. via system changes
System Analyst
Woolworths
03.2019 - 07.2021
- Investigated system issues and implemented resolutions to fix system issues
- Investigated incidents and documented incident trends to come up with solutions to reduce the incident counts
- Assisted in the Sales Data Migration project as a tester and helped migrate a few reports from the Old Environment into the New Environment
- Helped analyze and pull statistics on the health of the environment and come up with recommendations to help improve the health of the environment
Operational Support Analyst
Woolworths
03.2018 - 02.2019
- Worked on incidents, worked as an operational support analyst
Customer Assistant
Woolworths
09.2017 - 02.2018
- Worked on incidents, documented what I learnt
Cashier
Woolworths
11.2011 - 01.2014
- Service to the customer as a cashier
Cashier
Woolworths
01.2011 - 02.2011
- Service to the customer as a cashier
Packer
Bargain Warehouse
11.2006 - 12.2010
- Service to Customers, updating items onto the system, creating barcode stickers for the items
Education
ND - Soware Development: Informaon Technology Soware Development
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
Cape Town, South Africa01.2014
ND - Chemical Engineering: Chemical Engineering
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
Cape Town, South Africa01.2013
High School Diploma -
RYLANDS HIGH SCHOOL
Cape Town01.2010
Skills
- TSQL
- SSIS
- SSRS
- Microsoft Office Word
- MS Excel
- MS Visio
- C#
- ASPNET
- HTML
- Systems optimization
- Vendor management
- System upgrades
- Technical mentorship
- SQL optimization
- DevOps tools proficiency
- Data migration support
- Cross-functional collaboration
References
- Mr. K. Pillay, Principal, Rylands High School, (021) 637 4407
- Faaizel Vallie, Manager, Bargain Warehouse, (021) 637 1353
- Mr. V Mtishikana, Faculty Office, Cape Peninsula University of Technology, (021) 460 4257
- Lameez Chishom, Manager, Woolworths, Kenilworth Centre CT, (021) 670 7000
- Mrs. Aadielah, HR, Superspar, Vangate Mall CT, (021) 633 63836
Languages
English
Personal Information
Title: Analyst Programmer
Interests
- Video games
- Love the outdoors (nature walks and hikes)
- Researching in new technologies
Timeline
System Manager
Woolworths
03.2024 - Current
Analyst Programmer
Woolworths
10.2022 - 03.2024
Technical Specialist
Woolworths
07.2021 - 10.2022
System Analyst
Woolworths
03.2019 - 07.2021
Operational Support Analyst
Woolworths
03.2018 - 02.2019
Customer Assistant
Woolworths
09.2017 - 02.2018
Cashier
Woolworths
11.2011 - 01.2014
Cashier
Woolworths
01.2011 - 02.2011
Packer
Bargain Warehouse
11.2006 - 12.2010
ND - Soware Development: Informaon Technology Soware Development
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
ND - Chemical Engineering: Chemical Engineering
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY
High School Diploma -
RYLANDS HIGH SCHOOL