Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget, while maintaining high standards of quality. Demonstrated success in enhancing operational workflows, and significantly improving project outcomes through strategic planning and effective communication.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Change Support Officer
Absa Mauritius Limited
01.2023 - Current
Ensuring sound project governance structures are in place to provide oversight on project management, prioritization, and direct project execution, benefits realization, or smooth delivery, and issue resolution.
Ensures that appropriate governance is in place to ensure that the Bank’s technical, risk, and other standards and compliance requirements are met, and that the portfolio governance framework is comprehensively defined and firmly embedded across all areas of the portfolio.
Provide regular status updates and reporting to senior stakeholders across the ABML on the status and progress of the ABML Change Portfolio.
Providing the Center, country teams, management committees, and key stakeholders with updates (monthly or as required) on portfolio delivery progress.
Establishing and ensuring robust portfolio and program-level reporting is in place and understood.
Write presentations and reports for various stakeholders to keep them informed of the progress and status of the portfolio, i.e. Management committees, monthly status reporting, and presenting them to the relevant audience as may be required.
Manage relationships with key stakeholders, including AEs, business sponsors, and project owners, as per Absa project methodology.
Representing ABML in relevant forums at the country and center level.
Senior Account / Project Manager
Universal Music Group / Invenio
06.2011 - 12.2021
Delivered a high level of service to clients to extend relationships and encourage further projects.
Operating as the lead point of contact for any and all matters specific to your accounts.
Building and maintaining strong, long-lasting customer relationships.
Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
Implemented change management processes when issues arose to keep the project moving forward and adjust to shifted priorities.
Spearheaded key projects, resulting in high customer satisfaction, and increased business revenues.
Oversaw budgets for the project, tracked expenses and timelines, and communicated with key stakeholders on milestones.
Outlined work plans, assessed resources, and determined timelines for projects.
Managed multiple project teams engaged in waterfall/agile development in a cross-functional environment to reach project success.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Kept project teams on task with proactive control of budgets, schedules, and scopes.
Facilitated the deployment of service delivery by supporting the sales team with key client insights throughout the opportunity assessment and proposal phases.
Senior Consultant - Business Analytics
Accenture Mauritius Limited
02.2007 - 05.2011
Handled complex problems and issues by understanding the root cause of the issue and implementing solutions.
Directed and coordinated the work completed by junior consultants and other consultants.
Assessed clients' needs and created a plan of action to provide business solutions.
Used clients' requirements to develop targeted solutions to fit specific needs.
Established quality standards and performed work according to project schedules.
Education
Master of Science - Project Management
University of Mauritius
09-2010
Bachelor of Science - Information Technology
University of Mauritius
05-2007
Skills
Active listening
Decision-making
Conflict resolution
Time management
Risk management
Mergers and acquisitions
Stakeholder engagement
Effective communication
Problem solving
Languages
English
First Language
French
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Accomplishments
Absa - Shujaa Award 2024 - Best Idea Generated
Certification
Project Management Professional, Project Management Institute - 2015
Timeline
Change Support Officer
Absa Mauritius Limited
01.2023 - Current
Senior Account / Project Manager
Universal Music Group / Invenio
06.2011 - 12.2021
Senior Consultant - Business Analytics
Accenture Mauritius Limited
02.2007 - 05.2011
Master of Science - Project Management
University of Mauritius
Bachelor of Science - Information Technology
University of Mauritius
Affiliations
Swimming
Hiking
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