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Kirsty Leigh Dickenson
Sales & Admin Professional
Johannesburg
Summary
I'm a proactive and goal-orientated professional with excellent time management and problem-solving abilities, bringing proven skills in cold calling, negotiating, preparing and finalizing agreements. I am meticulous, well-organized, decisive and skilled at cultivating and deepening productive relationships with business owners, companies and agency representatives. I have been recognized for my strong leadership in mentoring new agents. I'm committed to leveraging these qualities in a challenging role with potential for long-term career advancement and team success.
Overview
13
13
years of professional experience
Work History
Property Rental Agent
Pam Golding Properties
03.2024 - Current
- Developed strong relationships with contractors to secure discounted rates on maintenance services, contributing to lower expenses for landlords.
- Cold call telephonically and F2F in order to bring in new properties and tenants.
- Conduct campaigns to market the Pam Golding brand and bring in more properties.
- Handle complaints from tenants, navigate legal matters related to disputes with tenants, reducing risks associated with non-compliant actions.
- Schedule viewings of available units, resulting in shorter vacancy periods between tenants.
- Maximized property occupancy rates by conducting effective marketing campaigns and showcasing available properties to prospective tenants.
- Enhanced tenant satisfaction by addressing concerns promptly and providing exceptional customer service.
- Assisted in reducing arrears for property owners at the banks, the municipality and body corporates so as not to exceed financial constraints.
- Streamlined the rental application process for faster approvals and reduced administrative workload.
- Provided ongoing communication with both landlords and tenants regarding any updates or issues that arose during the tenancy period.
- Collaborated with landlords on property improvement projects to increase the overall appeal of rental units for higher occupancy rates.
- Conducted thorough background checks on prospective tenants, ensuring that the landlord received all relevant payments on time.
- Managed multiple properties simultaneously while maintaining high levels of organization and attention to detail.
- Assisted in the onboarding process for new residents, including lease signing and key handovers.
- Maintained detailed records of all transactions, inspections, maintenance requests, and lease agreements for accurate documentation and compliance purposes.
- Worked closely with maintenance teams to prioritize and address repair requests, ensuring timely completion of tasks.
- Continuously monitored rental market trends to ensure competitive pricing strategies were employed for each property managed.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated leads for sales and rental properties through cold calls and referrals.
- Mentor candidate agents in correct rental processes, viewings and documentation.
- Process monthly rental accounts, manage property documentation and compliance using PayProp and WeConnectU and also generate monthly reports to show progress.
- Assist in invoicing, account reconciliations and payment tracking.
Rental Manager
Dormehl Phalane Property Group
08.2022 - 02.2024
- Resolved tenant disputes to maintain positive relationships and increase the tenant base.
- Executed sales and marketing initiatives to increase revenue for company.
- Cold called telephonically and F2F in order to bring in new properties and tenants.
- Fostered positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
- Optimized advertising efforts by regularly updating website content, social media postings, and various rental listing platforms to attract prospective tenants.
- Managed a high-performing team of rental agents, providing regular coaching and performance feedback.
- Updated company database with new property listings or added amenities.
- Developed strong relationships with contractors, negotiating favorable contracts for property maintenance services.
- Implemented efficient systems for managing routine maintenance requests, minimizing tenant disruption.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Streamlined lease administration processes for improved tenant satisfaction and timely rent collection.
- Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
- Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated viewings to show rental properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Rental Administrator & Agent
Pam Golding Properties
09.2020 - 07.2022
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both tenants and landlords through prompt response times and thorough issue resolution efforts.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Streamlined invoice processing, reducing average payment turnaround time.
- Oversaw maintenance of managed properties, minimizing downtime due to maintenance issues and repairs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Arranged viewings for rental properties
- Conducted mandate presentations in order to onboard new landlords and properties.
- Cold called telephonically and F2F in order to bring in new properties and tenants.
Rental Agent
City and Suburbs Reality
11.2019 - 08.2020
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect landlord and tenants rights.
- Collected rent and damage deposits to provide timely payments to landlords.
- Handled maintenance and repair requests to keep properties in good condition and maintain tenant satisfaction.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Screened customers by checking credit, employment and rental history to protect landlord investments.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to landlords.
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Played a key role in conflict resolution between tenants and landlords, fostering a positive rental experience for all parties.
- Streamlined the rental application process for efficiency, reducing processing time and improving client experience.
- Collaborated with fellow agents to share leads, resources, and market insights for mutual success in the industry.
- Participated in ongoing professional development opportunities to stay current on industry best practices and legal requirements pertaining to rental properties.
- Coordinated repair requests from tenants with appropriate maintenance teams, ensuring timely completion of repairs.
- Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and landlords .
- Developed a reputation for excellent customer service by promptly addressing tenant issues and concerns.
- Maximized property visibility by creating compelling online listings with high-quality photos and detailed descriptions.
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
Rental Agent
Dormehl Phalane Property Group
09.2017 - 10.2019
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and landlord and tenant rights.
- Collected rent and damage deposits to provide timely payments to landlords.
- Handled maintenance and repair requests to keep properties in good condition and maintain tenant satisfaction.
- Conducted in-going and out-going inspections in order to make sure that the property was kept up to standard.
- Conducted mandate presentations in order to onboard new properties and landlords.
- Screened tenants by checking credit, employment and rental history to protect landlord investments.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to landlords.
Rental Agent
Engel & Volkers Real Estate
11.2016 - 08.2017
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and landlord and tenant rights.
- Collected rent and damage deposits to provide timely payments to landlords.
- Handled maintenance and repair requests to keep properties in good condition and maintain tenant satisfaction.
- Handled all billing and queries on managed properties.
- Conducted rental training for new rental agents.
- Cold called telephonically and F2F in order to bring in new properties.
- Conducted in-going and out-going inspections to ensure the property was kept up to standard
New Business Development Manager
Pinos Coffee Shoppe
02.2013 - 10.2016
- Built long-lasting client relationships through consistent communication, trust-building activities, and excellent customer service.
- Leveraged social media platforms to connect with potential clients, enhancing brand recognition within target industries.
- Built and managed company website and social media platforms.
- Cold called F2F clients in order to generate more sales within the business.
- Championed a positive work culture that encouraged collaboration, innovation, and continuous improvement within the business.
- Conducted regular competitor analysis to stay informed about industry trends and potential threats, enabling the company to quickly adapt its strategies as needed.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Built relationships with customers and community to establish long-term business growth.
- Kept meticulous client notes and updated account information in company databases.
- Cultivated relationships with suppliers and managed orders and receiving of stock.
Education
PDE4 - Property Practitioner Certificate - Real Estate
Services SETA
Johannesburg, South Africa 04.2001 -
High School Diploma -
Marais Viljoen High School
Johannesburg, South Africa 04.2001 -
Skills
Goal oriented
Property management
Social media marketing
Lease negotiation & administration
Efficient in Microsoft Office (Word, Excel, Outlook & Powerpoint)
WeConnectU Software
PayProp Software
Client Communication & Customer Service
Financial Recordkeeping & Billing
Problem Solving & Organization skills
Leadership
Training
Interests
Nature
Padel
Travelling
Spending time with family
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Property Rental Agent
Pam Golding Properties
03.2024 - Current
Rental Manager
Dormehl Phalane Property Group
08.2022 - 02.2024
Rental Administrator & Agent
Pam Golding Properties
09.2020 - 07.2022
Rental Agent
City and Suburbs Reality
11.2019 - 08.2020
Rental Agent
Dormehl Phalane Property Group
09.2017 - 10.2019
Rental Agent
Engel & Volkers Real Estate
11.2016 - 08.2017
New Business Development Manager
Pinos Coffee Shoppe
02.2013 - 10.2016
PDE4 - Property Practitioner Certificate - Real Estate
Services SETA
04.2001 -
High School Diploma -
Marais Viljoen High School
04.2001 -