KIRSTY BARLOW
Boksburg
Summary
Dedicated and results-driven professional with extensive experience in customer service, sales, claims, and leadership roles. Proven track record in managing teams, improving service delivery, and driving business performance. Strong communication, problem-solving, and client relationship management skills.
Experienced with strategic planning and team management to deliver high-quality service. Utilizes customer feedback to refine processes and ensure satisfaction. Track record of leading teams to achieve service excellence and operational goals.
Overview
11
11
years of professional experience
Work History
Head of Service
01.2024 - Current
- Oversee service operations to ensure an exceptional customer experience.
- Lead and develop service teams to meet performance and efficiency targets.
- Implement strategies to improve service delivery and drive customer satisfaction.
Customer Manager
01.2023 - 01.2024
- Managed customer relationships and handled escalations professionally and efficiently.
- Ensured service level agreements were met across multiple customer touchpoints.
- Supported process improvements and customer satisfaction initiatives.
Sales Manager
01.2019 - 01.2023
- Led sales teams to achieve revenue and performance targets.
- Managed training, coaching, and development of sales staff.
- Monitored sales strategies, trends, and key performance metrics.
Customer Relations Manager
01.2017 - 01.2019
- Oversaw customer engagement and communication strategies.
- Resolved escalated issues and contributed to improved customer retention.
- Developed initiatives to strengthen long-term client relationships.
Claims Consultant
01.2015 - 01.2017
- Assessed and processed claims accurately and efficiently.
- Provided support and guidance to customers throughout the claims process.
- Ensured compliance with company policies and regulatory requirements.
Education
Matric -
Skills
- Customer Service & Relationship Management
- Leadership & Team Management
- Sales Strategy & Execution
- Conflict Resolution & Problem Solving
- Communication & Stakeholder Engagement
- Performance Management
- Process Improvement
- People management
- Innovation management
- Service delivery
- Time management
- Reliable and responsible
- Multitasking and organization
References
Available on request.
Languages
English
Timeline
Head of Service
01.2024 - Current
Customer Manager
01.2023 - 01.2024
Sales Manager
01.2019 - 01.2023
Customer Relations Manager
01.2017 - 01.2019
Claims Consultant
01.2015 - 01.2017