Kirsten Dreyer
Office Administrator
Hillcrest
Summary
Dynamic Office Administrator with proven expertise in enhancing customer engagement and streamlining document management. Recognized for reducing administrative errors and improving report accuracy. Skilled in scheduling and verbal communication, I foster positive relationships while delivering exceptional service and support to clients and team members alike. I can remain calm when the customer is angry and resolve issues peaceful. My greatest skill is in dealing with people.
Overview
34
34
years of professional experience
Work History
Office Administrator
TA Coxen
02.2025 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Working out Tenants Utility Bills and providing them with monthly rental invoices.
- Data Capturing of Maintenance Receipts and Invoices.
- Scheduling monthly Income and Expenditure for Accountants
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Online Tutor
Mr KG Riley
08.2020 - 12.2024
- Established strong rapport with students, fostering a positive and motivating learning environment.
- Motivated students in positive learning environment to build academic confidence.
- Implemented innovative teaching methods that promoted critical thinking skills and fostered intellectual curiosity among students.
- Enhanced student comprehension by implementing engaging and interactive online tutoring sessions.
- Adapted instructional techniques based on unique learning styles, resulting in increased student engagement during tutoring sessions.
- Facilitated goal-setting exercises with students, promoting self-reflection and accountability throughout the learning process.
- Assisted students in developing essential study skills, leading to improved time management and academic success.
- Utilized various online platforms and tools to deliver effective tutoring services for remote learners.
- Conducted regular assessment tests to monitor student progress over time, adjusting instruction as needed for optimal results.
- Served as a consistent source of support and encouragement for struggling students, helping them overcome academic challenges.
- Maintained open lines of communication with parents to provide regular updates on their child''s progress within the online tutoring program.
- Showed empathy and understanding when students needed counseling or extra support.
- Provided homework assistance using specific curriculum and materials.
- Maintained records of student assessments, tutoring activities and results.
Manager/Head Coach
Swimfundi Swim Academy
01.2015 - 04.2020
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Scheduling lesson schedules for Coaches.
- Handling any kind of problem between parents and Coaches.
- Handling enquiries from perspective new clients.
- Signing up new students.
- Answering and replying to emails.
- Maintain good relationships with Parents
- Monthly invoicing.
- Meeting with Accountant
- Debt Collecting.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Maintain constant communication with parents.
- Build up and maintain relationships with students.
Swim Instructor
The Swim Center
01.2010 - 01.2015
- Taught daily swim instruction to students varying in ages and skill levels.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Implemented proper safety protocols and emergency response plans.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Developed and implemented lesson plans based on individual student needs.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Adapted teaching techniques to different learning styles.
- Collaborated with aquatic center staff to coordinate schedules, pool availability, and other logistical needs, ensuring smooth operation of swim lessons program.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Mentored and trained new swim instructors on best practices.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.
- Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Conducted safety drills to ensure swimmers were prepared for emergency situations.
Swim Instructor/Owner
Little Splashes Swim School
08.2008 - 05.2011
- Prepared equipment before each class class and stored items promptly after classes.
- Took notes strengths and weaknesses of each child in class to track progress.
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
- Collaborated with swim team coaches to develop successful training plans.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Maintained clean and safe pool environment, adhering to health and safety guidelines.
- Collaborated with parents to discuss progress and set goals for young swimmers.
- Engaged with community organizations to offer swimming lessons to underprivileged children.
- Increased swim lesson attendance by creating positive and encouraging learning environment.
- Fostered love of swimming, teaching students of various ages and skill levels.
Office Administrator/Telesales
Pest Control Specialists
05.1992 - 01.2005
- Answered phones and made appointments.
- Organized crews in the mornings and liaised with them during the day on new or updated jobs.
- Invoiced Customers
- Data entry, typing out Entomologist reports, filing.
- Liaising with Estate Agents/Lawyers and organizing Entomologist reports.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Telesales/Cold calling
- Debt collecting.
- Frequent training on telesales and working with the public.
Education
High School Diploma -
Sunward Park High
Sunward Park, Boksburg 04.2001 -
Skills
Customer engagement
Verbal communication
Report preparation
Document management
Office administration
Database entry
Document scanning
Scheduling
Spreadsheet development
Expense reporting
Scheduling appointments
Timeline
Office Administrator
TA Coxen
02.2025 - Current
Online Tutor
Mr KG Riley
08.2020 - 12.2024
Manager/Head Coach
Swimfundi Swim Academy
01.2015 - 04.2020
Swim Instructor
The Swim Center
01.2010 - 01.2015
Swim Instructor/Owner
Little Splashes Swim School
08.2008 - 05.2011
High School Diploma -
Sunward Park High
04.2001 -
Office Administrator/Telesales
Pest Control Specialists
05.1992 - 01.2005