Kirsha Crosson
Market Research Analyst
Johannesburg South
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
1825
1825
years of professional experience
2028
2028
years of post-secondary education
2
2
Languages
Work History
Market Research Analyst
Publisher Friend
10.202 - Current
- Conducted primary and secondary research to identify potential market opportunities for new product launches or expansions.
- Utilized advanced analytics tools to interpret complex datasets, identifying patterns and trends that informed strategic decisions.
- Identified emerging markets by analyzing demographic data, enabling targeted marketing efforts for increased revenue growth.
- Data cleansing, general maintenance and giving informed feedback on performance.
- Complete telemarketing and lead generation campaigns
PRESCHOOL DIRECTOR
K&K'S Early Learning Centre
07.201 - Current
- Oversee daily operations, ensuring compliance with local regulations and standards.
- Manage budgets, payroll and resource allocation
- Maintain licensing and accreditation requirements
- Recruit, train and supervise teachers and support staff
- Conduct performance evaluations and provide professional development opportunities
- Foster a positive and collaborative work environment
ACCOUNTS ASSISSTANT
BNT Masinga Trading and Projects
03.2016 - 03.2017
- Managing of obligations to suppliers, customers, and third-party vendors
- Process bank deposits
- Reconcile bank statements
- Prepare, store, and send invoices
- Contact clients and send reminders to ensure timely payments
- Identify and address discrepancies
- Report on the status of accounts payable and receivable
- Update internal accounting databases and spreadsheet
- Reason for leaving: Retrenched
TEAMLEADER CLIENT SERVICE
Nedbank Ltd
10.2013 - 02.2016
- Ensure branch compliance
- Managing staff
- Ensure meeting of targets / deadlines as per Key Performance Agreements
- Follow up queries and liaise with all necessary parties and departments regarding query resolution
- Identify concerns or trends, investigate, and propose possible solutions for problems
- Procurement
- Accurate record keeping of statistics as per stipulated guidelines and operating procedures
- Ensure that complaints / requests received at Director Level / Hello Peter / Social Media websites are resolved in line with service level agreements and standards as a priority
- Opening and closing of accounts
- Authorizing of large amounts
- Managing safe custody
- Conduct weekly of sales meetings
- Checking of daily reports
- Reason for leaving: professional development opportunity
BRANCH ADMINISTRATOR
Nedbank Ltd
03.2009 - 09.2013
- Answering incoming calls and resolving queries received
- Internal and external electronic funds transfers
- Accurate capturing of data and updating of client information
- Reconciliation of general ledger
- Follow up on client's outstanding queries
- Accurate record keeping of statistics as per stipulated guidelines
- FICA compliance
- Assist clients with basic account queries
- Assistance with retaining and cancellation of accounts
- Issuing of Bank cheques
- Procurement
- Ensuring that electronic communication received within the Division is handled efficiently in line with SLA's and standards
- Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service within the Division
- Reason for leaving: Promotion
FRONTLINE BANK TELLER
Nedbank Ltd
07.2007 - 02.2009
- Informing customers about bank products and services
- Tracking, recording, reporting, and storing information related to transactions
- Managing treasury
- Ensuring all information is accurate and complete
- Maintaining and balancing cash drawers and reconciling discrepancies
- Following all bank financial and security regulations and procedures
- Keep a clean, organized work area and a professional appearance
- Reason for leaving: Promotion
Education
GRADE 12 - English, Afrikaans, Mathematics, Geography, Accounting & Business Economics
Lancea Vale Secondary
TEFL - 250-hour expert TEFL/TESOL course
Global Language Training
ECD LEVEL 4 - Early Childhood Development
Matthew Goniwe School of Leadership & Governance
Young African Leadership Initiative -
UNISA SBL
Johannesburg 04.2001 - 01.2023
Skills
MS Word
MS Excel
Emotional Intelligence
Organizational skills
CRM system
Residentialarea
Johannesburg South, Gauteng
Personal Information
- Notice Period: 2 weeks / Immediately
- Date of Birth: 07/30/88
- Nationality: South African
- Driving License: Code 8
Timeline
ACCOUNTS ASSISSTANT
BNT Masinga Trading and Projects
03.2016 - 03.2017
TEAMLEADER CLIENT SERVICE
Nedbank Ltd
10.2013 - 02.2016
BRANCH ADMINISTRATOR
Nedbank Ltd
03.2009 - 09.2013
FRONTLINE BANK TELLER
Nedbank Ltd
07.2007 - 02.2009
Young African Leadership Initiative -
UNISA SBL
04.2001 - 01.2023
TEFL - 250-hour expert TEFL/TESOL course
Global Language Training
ECD LEVEL 4 - Early Childhood Development
Matthew Goniwe School of Leadership & Governance
GRADE 12 - English, Afrikaans, Mathematics, Geography, Accounting & Business Economics
Lancea Vale Secondary
Market Research Analyst
Publisher Friend
10.202 - Current
PRESCHOOL DIRECTOR
K&K'S Early Learning Centre
07.201 - Current
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